Customer Service High School

Anthony Lane

**** ********* **. #***

Lanham, MD 20706

301-***-**** (h) email: ***.****@*******.***

EDUCATION

Technical Learning Centers, Washington, DC July 2011

PC Specialist Diploma, GPA: 3.6

• Completed a 720-hour hands-on, nationally accredited computer training program

• Related coursework included: Keyboarding, Microsoft Windows, Word, Excel, PowerPoint, Front Page Web-Design, QuickBooks Computerized Accounting, Outlook (Business Communications), Internet Explorer and Professional Development.

Parkdale High School, Riverdale, MD August 2010

Received High School Diploma

SKILLS

• Strong communication and interpersonal skills

• Proficient in Microsoft Office applications

• Capacity to work under pressure to meet demanding deadlines

• Excellent trouble shooting and problem solving skills

EXPERIENCE

Waldorf Shoe Repair, Waldorf, MD July 2012-Present

Cobbler July 2010–December 2010

• Repair soles, heels and other parts of footwear using sewing, buffing and other shoe repair machines, materials and equipment

• Discuss the footwear to be made, obtain measurements, estimate costs and receive payment from customers

• Estimate repair costs and take payment

• Provided efficient and responsive customer service and guaranteed that all customer needs were met with a smile

VOLUNTEER EXPERIENCE

Mt. Rainier Community Center, Mt. Rainier, MD 55 hours

• Maintained the appearance of the center by cleaning the building and tending the garden

• Ensured all animals were fed on time, and noted any abnormalities in their appearance to supervisors

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