Customer Service Sales
Resume:
Amy G. Shelton
Kennesaw, Georgia 30144
*******************@*****.***
PROFILE
I have over 40 years of experience in all aspects of Administration and Customer Service/ Dispatch. The ability to organize and have in-depth knowledge of all aspects of corporate management is very important. It’s necessary to be a reliable, timely / on time and dependable employee at all times. Being respectful to your customers and co-workers at all times is imperative. Keeping a high level of enthusiasm and being a team player is necessary in the business community.
WORK EXPERIENCE
ServIT, Inc.
3721 Cherokee Street, Kennesaw, Georgia 30144
770-***-**** (Main) / 770-***-**** (Fax) Marie Coder-Director Human Resource
7/8/02 to 7/17/12 Customer Service Dispatch Responsibilities Included-Taking and placing service calls for customers, E-mailing / accepting customer placed calls and following up with techs / customers as required, Posting updates / parts-customer parts cost plus freight to calls before closing calls- when required, Closing calls with closing notes when calls are completed, Working with 4th party IT-Service Companies / closing 4th party calls with customer who signed closed service ticket in closing notes, If service call was billable “Time and Material”- I would provide the customer with the billable rates before placing service call for their billable approval, Worked with Accounting Department on customers that were on credit hold before placing requested service call and advised tech’s of credit hold customers, Obtaining customer information for new customers placing service call, Posting P.O.# on “Billable” service calls-when required, serial number change, customer address / relocation change letters, Made equipment labels for new/ replacement of equipment due to service call/ equipment added to existing contracts, Follow up on shipping / Tracking and checking for proof of delivery of orders / parts, General office duties and any assigned special projects.
Laser Life, Inc.
1625 Williams Drive, Suite 206, Marietta, Georgia 30066
8/13/01 to 5/17/02 Accounting Department / Customer Service Responsibilities Included-(Accounting Department) Bank Deposits /Posting Checks / Credit Card payments, Ran credit cards for invoice payments, Checking and approving customer applications for credit terms, Collections of past due accounts, Working with customer service and
sales reps on credit holds and statements, Mailed and assisted customers / staff with understanding billing statements, Maintained / Updated customers maintenance information, Made sure Tax Exempt Certificates were on file for Tax Exempt customers and researched accounting and invoice questions / concerns.
Customer Service Department Responsibilities Included-Entering orders / Service calls, Follow up on shipping / tracking and checking for proof of delivery of orders Making follow up calls to customers, Worked with Sales Reps and Service Department, Worked with Accounting Department on credit holds, Entered new customers and maintained / updated customer maintenance information, General office duties and any assigned special projects.
Amy G. Shelton
404-***-**** (Cell)
Paul Robinson, Inc.
503 Commerce Park Drive, Suite’s G & H, Marietta, Georgia 30060
770-***-**** (Main) / 770-***-**** (Fax)
2/01 to 8/10/01 Customer Service Responsibilities Included- Entering incoming artwork into computer, Checking pricing while entering and when shipments are ready to be shipped and invoiced, Typed invoices, Backed up receptionist, Took photos of requested artwork and sent to customers, Verified payment terms, Wrote orders, Worked with customer’s on special request, Worked with / updated Sales Representatives of artwork inventory, Processed artwork for upcoming shows and checked artwork back in after shows, General office duties and any assigned special projects.
Jarvis Communications
(Jarvis purchased Executone Information and changed name of Company to Executone)
Executone Communications was located at: 1090 Northchase Parkway SE, Marietta, Georgia
Operations Coordinator Responsibilities Included-Supporting Account Representatives, Entering customer orders, Handled customer billings, Interacted with Lease Company regarding new installs / add-ons / repossessions of business telephone systems, Scheduled installations of business telephone systems, Maintained working knowledge of all telephone systems sold and serviced by Jarvis, Reviewed and established floor plans, Ordered telco for customers, Reviewed and checked Account Representatives new customer telephone system sales packages to be sure all necessary paperwork and instructions were in completed package, General office duties and any assigned special projects.
Claircom
(Formerly Executone Businesss Solutions, Executone was bought out by Staples
Communications, then new company name was Williams Communications)
Service Order Coordinator Responsibilities Included-Same as Jarvis listed above along with-Taking ACD calls, Received / entered / invoiced move-add-change service calls and relocation of equipment calls, Entered / updated New Install Packages, Year 2000 packages and change notices, Pulled existing customer files or established new files for packages, Progressive billing on packages, Established back up files for packages, Copied and distributed install packages to appropriate parties, Backed up front desk when scheduled, Responded / researched invoice questions, Provided quotes to customers when required, General office duties and any assigned special projects.
Compudata, Division of Medic, Marietta, Georgia
(Now Medic Computer Systems, Duluth, Georgia)
1835 Shackleford Road, Suite 300, Norcross, Georgia
2/97 to 7/97 Inside Sales Assistant Responsibilities Included-Maintaining current and accurate records for all new and existing customers, Handled all add-on sales for existing customers, Worked with customer install base to determine additional system requirements and needs, Ensured that all additional equipment needed was ordered correctly and accurately / then followed up to ensure that ordered equipment was received and installed, General office duties and any assigned special projects.
Amy G. Shelton
404-***-**** (Cell)
Compudata, Division of Medic, Marietta, Georgia
(Now Medic Computer Systems, Duluth, Georgia)
1835 Shackleford Road, Suite 300, Norcross, Georgia
11/91 to 2/97 Receptionist Responsibilities Included- Answering and directing all incoming telephone calls (Sometimes as many as 900 calls per day), Established and maintained all customer sales and internal files, Maintained Software Training Class schedule and made class training books for classes, Year-End Software Release Administration, Maintained customer information, Handled and coordinated all customer mailings, This position required a strong commitment to customer service at all times, General office duties and any assigned special projects.
Neuro-Tec
Cobb Place Blvd, Marietta, Georgia
(No longer in business)
Administrative Assistant Responsibilities Included-Answering telephones, Shipping / Invoicing orders, Collections for Accounts Payable / Accounts Receivable, Working with manufacturers ordering product / equipment, Keeping up with office stock / reordering product, Worked with Field Sales Representatives on schedule, Worked with Representatives on Cogent Light Sources and Kinamed Presta Bone, Established / set up / Inventoried / Kept record tracking of Kinamed Presta Bone, Worked with Cogent Light Sources for reorders / equipment trade –in’s / repairs-RMA #’s, Credit invoices, Quotes, Collected 100% of past due invoices, Ordered / kept necessary literature in-stock for Sales Representatives, General office duties and any assigned special projects.
1991 General Metals, Inc., Kennesaw, Georgia (No longer in business) Sales / Purchasing Secretary
1991 A.M. Castle & Company, Marietta, Georgia Receptionist
(Then relocated to Kennesaw, Georgia)
Cosmos Technology, Inc.
(Same owner-They just changed the name to Cornerstone Technology, Inc.)
(No longer in business)
1989 to 1990 Inside Sales Assistant Responsibilities Included-Accounts receivables, Administrative Assistant for Sales Force, Sales credit approvals, Billing, Leases, Reviewed and established floor plans, Dealt with collection companys, General office duties and any assigned special projects.
Amy G. Shelton
404-***-**** (Cell)
1982 to 1984 Marietta Neurology Associates EEG Technician
522 North Avenue, Marietta, Georgia 770-***-****
1980 to 1982 Georgia International Life Insurance Company File Clerk / Underwriting Assistant
1974 to 1980 Kennestone Hospital EKG Technician / Rehab Receptionist
677 Church Street, Marietta, Georgia 770-***-****
Amy G. Shelton
3265 Kimberly Road
Kennesaw, Georgia 30144
*******************@*****.***
Amy G. Shelton
3265 Kimberly Road
Kennesaw, Georgia 30144
*******************@*****.***
REFERENCES
Page 1
Mr. Ken Hornback, Jr.
105 Ardsley Run
Canton, Georgia 30115
404-***-**** (Work Cell)
678-***-**** (Personal Cell)
678-***-**** (Home)
ServIT Field Service Tech-Georgia
Ms. Lynn Boldin
416 Blue Hills Drive
Nashville, Tennessee 37214
615-***-**** (Work Cell)
615-***-**** (Personal Cell)
ServIT Field Service Tech-Tennessee
Mr. Keith Gould
4259 Cobblestone Court
Orlando, Florida 32810
407-***-**** (Work Cell)
ServIT Field Service Tech-Florida
Mr. Brian Spencer
15012 Prairie Park Drive
Hoagland, Indiana 46745
260-***-**** (Home)
260-***-**** (Work Cell)
ServIT Field Service Tech-Indiana
Mr. Mike Schneider
731 Jeffery Court
Columbia City, Indiana 46725
260-***-**** (Home)
260-***-**** (Work Cell)
ServIT Field Service Tech-Indiana
Amy G. Shelton
404-***-**** (Cell)
REFERENCES
Page 2
Ms. Valerie Landers
62 North Michigan Avenue
Hobart, Indiana 46342
Or
P.O. Box 334
Hobart, Indiana 46342
219-***-**** (Personal Cell)
219-***-**** (Work Cell)
ServIT Field Service Tech-Indiana / Chicago, IL
Mr. Darin Stover
141 Merrimac Place
Indianapolis, Indiana 46214
317-***-**** (Work Cell)
ServIT Field Service Tech-Indiana
Mrs. Ann Cronin
2099 Dobbins Drive
Kennesaw, Georgia 30144
770-***-**** (Home)
Mrs. Dana Potter
164 Mayfield Court
Hiram, Georgia 30141
770-***-**** (Personal Cell)
Mrs. Liz Jacobs
3240 Kimberly Road
Kennesaw, Georgia 30144
770-***-**** (Home)
Amy G. Shelton
3265 Kimberly Road
Kennesaw, Georgia 30144
*******************@*****.***
EDUCATION
Chattachoochee Technical Institute
980 South Cobb Drive
Marietta, Georgia
1973 to 1974
North Cobb High School
3400 Old 41 Highway NW
Kennesaw, Georgia 30144
Graduated 1973
ACCOMPLISHMENTS
Excel 7.0 for Windows Introduction 5/97
Successful completion of Introduction to WordPerfect 9/91
Completed Introduction to PC’s / MS-DOS 11/91
Completed WordPerfect 5.1 Intermediate 11/91 11/91
Jarvis Employee of the Quarter 1985 & 1987
Jarvis Operations Employee of the Quarter 1987
Completed Operating Systems-Windows 98 1998
Completed Internet-MS Internet Explorer 4.0 1999
Completed Spreadsheets-Introduction MS Excel 97 1999
Completed Introduction MS Access 2000 2001
Completed Introduction Power Point 97 2001
Contact this candidate