Customer Service
Resume:
YONETTE BROWN
*** ******* ****** ********* ** ***01
***********@*******.***
Career Overview: Dedicated customer service with motivation to maintain customer
Satisfaction and contribute to company success.
Core Strengths
Cashier Register
Typing
Power Point
Microsoft Word
Excel
Outlook
Work Experience
Pitney Bowes
Mail\Shipping & Receiving Associate
September 2007 to Current
New Brunswick, New Jersey
Shipping & Receiving
Pick-up and deliver mail, parcels, copy jobs and faxes to customers
Handle time-sensitive material like confidential, urgent packages
Provide courier & messenger services
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Participate in cross-training
Maintain all logs and reporting documentation; attention to detail
Adhere to all safety procedures
Perform other tasks as assigned
Apex Communications
Customer Service REP
July 2007 to September 2007
Hasbrouck Heights, NJ
Making Outbound calls
Sales
Customer Service
Troubleshooting
Burlington Coat Factory
Customer Service /Cashier
October 1999 to July 2007
Elizabeth, NJ
Greeted customers entering the store to ascertain what each customer wanted or needed.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Accurately balanced cash drawer after every shift.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
Educational Background
Drake College of Business 2007
Elizabeth, NJ
Microsoft Specialist Certificate
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