Experience Sales Operations Manager and Marketing Professional
Resume:
LEE E. GILLER
Bellmore, NY 11710
Home: 516-***-****
PCS: 917-***-****
*********@*****.***
Summary: A seasoned sales management professional with over 16 years of success in sales, marketing and employee development. In the last 10 years, I have developed from a sales manager into my current position as a corporate marketing manager. I have been recognized by my company for the continual development and training of sales employees into positions of leadership.
PROFESSIONAL EXPERIENCE
Sprint Nextel Corporation - March 1998 - Present
Marketing Manager/Product Ambassador – Garden City, New York (2005-Current)
o Planning and Implementation of marketing programs
o Supported marketing objectives based on volume, revenue, profit, customer acquisitions, retention and satisfaction
o Provided analysis of economic considerations by developing marketing forecasts, cost estimates, and preparing price studies
o Managed programs and project budgets – assisted in creating and developing new initiatives to support market launches
o Provided support for local sales distribution channels
o Created sales support materials in conjuction with local programs to ensure delivery of message to retail stores and business sales reps
o Held Area wide contests based off of sales objectives
o Responsible for training and educating employees throughout market on latest product offerings
o Supported local and national sponsorships, which included activating of local events and working with professional athletes
o Coordinated with media in terms of radio buys and radio appearances at retail locations
o Assisted with special event planning including coordination of local store participation and creative support
o Designed and developed marketing initiatives around various product launches
o Compiled and communicated competitive information to the sales channels
o Provided a weekly re-cap of all existing programs and sent out to the sales channel to provide a quick one-page review of what’s current
o Helped coordinate and assist in local internal event planning
o Created supplemental sales materials (including flyers and posters) to locally support national sales initiatives
Sales Manager – various locations throughout New York (1998-2004)
o Fostered an atmosphere of teamwork, comraderie and professionalism
o Initiated sales goals and objectives within my stores.
o Handled extreme escalated issues with customers.
o Contacted local businesses for the purposes of setting up joint marketing campaigns to generate leads.
o Responsible for all employee relations and Human Resource issues including monthly one-on-ones, hiring of employees, training and development, providing warnings for performance or attendance issues, and terminating employees.
o Set monthly sales goals for Store and Long Island area which are delegated out to sales team for individual goals and then motivate and educate sales team on most successful sales techniques.
o Acted as team leader in a goal oriented environment ensuring a profitable business.
o Have successfully managed and handled day to day operations for 4 stores of varying sales volumes during tenure.
o Managed largest Service and Repair Center in country for 2 years until it closed in 2004. This included managing a Store team of 65 employees comprised of a customer service staff, sales staff and technical staff totalling 5 Store Supervisors and 8 Senior staff.
o Took primary role with RSM in the closing of the Times Square Service Center - this involved the reassignment of 50 employees, computer equipment, and other store inventory and office equipment and paperwork.
o Acted as Area Sales Manager during leaves with responsibilities including conducting management meetings, Store visits, sales reporting, quota assignment, escalated customer issues.
o Managed, trained and developed sales teams for new Store locations and have assisted in launching grand openings of any new retail locations.
o Accomplishments: Trained and developed over 30 store employees into Store Management; Sprint PCS Pinnacle Club Gold Level Award for achieving 125% of quota – 1998; Sprint PCS Pinnacle Club Silver Level Award for achieving 100% of quota – 1999, 2000; Recognized as top manager in NY Metro Market and nationally for achieving 124% of quota – July 2000; Recognized as top manager nationally - March 2001, April 2001, June 2001; Selected as National Product Ambassador – May 2008
Footaction USA - July 1992 - March 1998
Manager / Trainer – Bayshore and Lake Grove, New York
o Had direct responsibility for hiring, training of sales skills and development of personnel into managerment
o Recruited new staff prior to store opening including all part-time and full-time personnel
o Communicated with company buyers to request products relating to shoes and apparel
o Had direct responsibility for deciding which products will sell in store based on history of sales and clientele
o Held responsibility for setting store volume trends by reacting to competing stores in shopping mall
o Analyzed monthly and yearly sales volumes and store performance levels, budgeted store volume based on past and future projected performance
o Other duties included payroll, budgeting, customer service, sales and security.
o Accomplishments - Footaction USA Sales Gain Award - 1994, 1996; President's List for Footaction USA Inventory Control – 1996; increased sales by $200,000 in 1994 and $300,000 in 1996
COMPUTER SKILLS
Microsoft Word 6.0 for Windows, Microsoft Excel 5.0 for Windows, Microsoft PowerPoint, Microsoft Outlook
ACCOMPLISHMENTS
Founding Father of Pi Lambda Phi fraternity - Spring 1989
Member Executive Board, Community Service Chairman, Judicial Board Chairman
EDUCATION
Binghamton University, Harpur College of Arts & Sciences
Bachelor of Science degree in Law and Society – awarded May 1992
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