Customer Service Manager

Caroline E. Dias

***** ******** *****

West Palm Beach, FL 33409

Phone: 561-***-****

****.**@*******.***

HIGHLY MOTIVATED OFFICE MANAGER

FRIENDLY, FLEXIBLE, DILIGENT

Multilingual, Portuguese, English, Spanish

Client confidentiality

Accountable, reliable

Organized, efficient

Diligent multi-tasker

Scheduling experience

Cash & Credit process

Time management

Computer savvy

Attention to detail

Multi-line telephone

Secretarial skills

Office Equipment

EMPLOYMENT HISTORY

BIKRAM YOGA COLLEGE, West Palm Beach, FL 2007 – 2012

Manager Assistant

• Operated a multi-line phone system for up to 7 lines

• Assisted current and future students with great customer service

• Worked at front counter providing customer service, information and directions

• Responsible for all school events, membership services

• Supervised and oriented all school teachers before start of shift

• Organized and files all documents and records for students

• Schedule appointments as requested by student or staff

• Trained to deal with difficult people, and variety of situations

• Provided assistant to owner with payroll for over 13 employees

• Arranged and prepared marketing strategies for new business

• Conducted all weekly deposits for fees collected at the end of every shift

• Prepared all flyers and information packets for new students

• Answered any questions in regards to school functions

BICE RESTAURANT, Palm Beach, FL 2007 – 2007

Hostess

• Assisted customers with great customer service skills

• Cleaned and maintained working area, in an orderly manner

• Answered customer’s questions, and provide information

• Organized seating for over 50 patrons

• Maintained reservation book, schedule and canceled reservation as needed

MARK’S RESTAURANT, West Palm Beach, FL 2005 – 2007

Hostess/Server

• Responsible for creating and changing schedule for all 20 employees

• Maintained reservation book, schedule and canceled reservation as needed

• Trained and supervised new serves and required by manager

EDUCATION

High School Diploma Palm Beach Central High School FL

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