Digital Imaging Assistant

Clarence H. Garrett, III

**** ****** **** ***

Lithia Springs, GA 30122

Cell Phone 757-***-****

Home Phone 770-***-****

E-mail ****************@*****.***

Objective To obtain the Digital Imaging Assistant position, that will allow me enhance my technical skill set and knowledge.

Employment

Spelman College January 2008 – Present

Computer Support Technician II Atlanta, GA

Provide technical support in planning, implementation and ongoing operations of lab operation’s, LANs and WANs, and end user computing applications and devices.

Provide on-going user support for workstation hardware/software and analyzes PC/LAN problems and takes corrective action.

Coordinate with Lab Operations Manager and actively participate in installations, upgrades, configurations, and moves of server applications, workstations, printers, and software.

Install, configure, and troubleshoot Windows based software including but not limited to MS Office, Lotus Notes, Maple, MatLab, and SPSS.

Provide level 1 helpdesk support to any Spelman users contacting MIT via the helpdesk number.

Resolve software issues for standard office products including MS Office, e-mail clients, and other software installed in all of the campus labs.

 Operate all computer systems in accordance with established schedules and quality guidelines.

 Run all programs for production systems.

 Provide batch processing and tape backups for Dell Power Edge racks running Linux Servers.

 Maintain accounting controls for tapes produced.

 Log and report problems to management.

 Assist the cooperative service locations in resolving issues of the lotteries being out of balance.

 Clarify operating instructions for other department personnel when necessary.

 Support Quality Assurance and Customer Service departments by furnishing requested information.

Scientific Games March 2007 – January 2008

National Data Center Computer Operator Alpharetta , GA

 Operate all computer systems in accordance with established schedules and quality guidelines.

 Run all programs for production systems.

 Provide batch processing and tape backups for Dell Power Edge racks running Linux Servers.

 Maintain accounting controls for tapes produced.

 Log and report problems to management.

 Assist the cooperative service locations in resolving issues of the lotteries being out of balance.

 Clarify operating instructions for other department personnel when necessary.

 Support Quality Assurance and Customer Service departments by furnishing requested information.

Dendrite International September 2003 – March 2007

Computer Operator II (NOC) Chesapeake, VA

 Monitored and supported over 669 NT/UNIX Servers, escalated all issues to On Call Administrators per SLA requirements.

 Administered and monitored 142 Nightly Enterprise Backups and restores using HP Data Protector ensuring all jobs are completed.

 Monitored and supported 176 Oracle databases using HP Open View, escalate all issues to On Call Administrators per SLA requirements.

 Used Open View to monitor databases and alerted clients on impacting outages of databases or connectivity.

 Worked with Dell Power Edge Servers performing tape backups, troubleshooting, and the setting up of new racks.

 Responded to Solar Winds network monitoring software alarms, ensuring all outage procedures are followed.

 Used NETIQ to monitor Services and Servers and provided appropriate troubleshooting and follow up.

 Provided leadership and direction for Computer Operators.

 Created and updated Magic Trouble Ticketing Software and maintained the Shift Report, which captured all issues that happened during the shift.

 Answered phone calls and responded to emails regarding Data Center Operations.

 Provided basic troubleshooting to Active Directory and Exchange Server.

 Performed scheduled maintenance requested by the client or identified by management.

 Handled facilities related alarms such as Liebert Alarms, Fenwal Fire Detection System Faults, and Data Center Power outages.

 Provided 24x7x365 shift coverage as required.

Dendrite International June 2003 – September 2003

Customer Service Representative Chesapeake, VA

 Provided technical support for Proctor & Gamble pharmaceutical representatives.

 Entered incidents using Clarify Ticketing Software and responded to client emails.

 Followed up on open trouble tickets with Proctor & Gamble representatives.

 Supported field force PDA’s, laptops, and client specific software.

 Became Help Desk 2000 Certified.

Navy Exchange Service Command May 2000 – June 2003

Help Desk Technician Virginia Beach, VA

 Provided first line technical support for NEXCOM worldwide stores.

 Monitored WAN using HP OpenView for POS and Data Communication.

 Ensured Exchange Servers and Post Offices were up and running.

 Created trouble tickets using CA Unicenter Service Desk.

 Answered phone calls and responded to emails that came in to the Help Desk while using Lotus Notes.

 Assisted Desktop Support with onsite diagnosis and repair of PC’s, printers, and Blackberry’s.

 Provide 24x7 shift coverage as required

Navy Exchange Service Command April 1998 – May 2000

Application Administrator (Marine Corps Exchange) Virginia Beach , VA

 Coordinated and installed client specific software and database upgrades.

 Investigated application problems and coordinated resolution with vendor.

 Maintained projects using Microsoft Project Management Software.

Navy Exchange Service Command August 1997– April 1998

Help Desk Technician Virginia Beach, VA

 Provided first line technical support for NEXCOM worldwide stores.

 Monitored WAN using HP Open View for POS and Data Communication.

 Ensured Exchange Servers and Post Offices were up and running.

 Escalated issue to On Call Administrators and Managers.

 Opened POS hardware trouble tickets with NCR and verified equipment repair.

 Answered phone calls and responded to emails that came in to the Help Desk while using Lotus Notes.

 Assisted Desktop Support with onsite diagnosis and repair of PC’s, printers, and Blackberry’s.

 Created trouble tickets using Magic Ticketing Software.

 Provide 24x7 shift coverage as required

Education August 1988 – May 1995

Norfolk State University Norfolk , Virginia

Majored in Design Technology/Industrial Management

Certifications May 2001 - Help Desk 2000 Certified

September 2005 – Introduction to Unix

April 2006 – HP OpenView Storage Data Protector 5.5 Fundamentals

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