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Customer Service Management

Lithia Springs, GA, 30122
August 20, 2012

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Jonathan Bryant Ingram

**** ****** ***

Lithia Springs, GA 30122

Phone: [404-***-****] E-Mail:

Executive Summary

Graduate from Columbus State University working to become a Management Professional possessing extensive experience in the following areas:

• Public Speaking Staff Management Journalism

• Problem Solving Team Building Customer Relations

• Program Management Planning and Organizing Supervision

Passionate about improving as an employee and as a person in whatever aspect possible


Boy Scouts of America – Atlanta Area Council [May-August/Seasonal/2007 – 2012]

~~ Summer 2012, served as Operations Director (Management staff) for Woodruff Scout Reservation, overseeing the overall day to day logistics of the camp and its activities. Duties as Operations Director includes: Event planning, customer service, crisis management, managing a staff of 130+, as well as grounds and equipment maintenance.

~ ~ Summer 2010 – Summer 2011, served as Program Director (Management staff) for Woodruff Scout Reservation, overseeing all program areas as well as directors and staff. Duties as Program Director includes: customer service, logistics, managing a staff of 130+ as well as minor grounds management. National Camp School trained as a Program Director for large scale summer camps.

Worked as a seasonal summer camp staff member at Woodruff Scout Reservation, a summer camp servicing +7,000 attendees per summer. As a regular Camp Counselor from 2007-2009, concentrated in providing support for program areas as well as teaching the Communications merit badge.

Bloomingdales Department Store [September/2011 –March 2012]

Works as apart of the Support/Receiving staff monitoring and recording all incoming and outgoing shipments. Additional duties include preparing parcels for shipment, floor management, product pricing, as well as unpacking incoming goods.

Columbus State University – The Saber [January/2009 –May/2011]

Served as a Staff Writer, Campus Life Editor, as well as Entertainment Editor for Columbus State’s bi-weekly news source. Wrote and investigated articles for the newspaper production. Edited articles for assigned section sent in by staff writers, while Campus Life Editor/Entertainment Editor

~Had the distinct pleasure of interviewing Former First Lady Laura Bush for University Newspaper, including writing an article based on said interview.

Macy’s Department Store [October/2005 – January/2006]

Worked as seasonal Support Staff for duration of the holiday timeframe. Duties as a part of support staff included: Floor management, customer service, and product pricing.

Ingram Sparkle Inc. [2002 – Present]


Ingram’s Sparkle is a full service janitorial company providing cleaning service to commercial and industrial establishments. Responsibilities include but not limited to, canvassing for business, bidding for jobs, submitting proposals, staffing, inspecting job sites and work of others, assigning work schedules and ordering supplies.


Columbus State University – University Relations [January/2011 – May 2011]

Intern with the University’s Public Relations board working directly with the PR specialists, as well the director to enhance the visibility of Columbus State University within the community, region, as well as within the internal channels.

Duties included: reporting, writing and interviewing for news and feature stories for University’s campus publication, Impact, as well as the Alumni publication, Focus. In addition, duties included: providing graphic arts support related to a wide range of media forms, including flyers, brochures, magazines, books and more.


Lithia Springs High School [08/2002 – 05/2006]

College Prep

Columbus State University [08/2006 – 05/2011]

B. A., English, concentrating in Professional Writing

- Trained in multiple forms of professional writing including: Advertising writing, Scientific writing, Technical writing, Grant writing, among others.

Very active – SGA Senator (2008), Professional Writing Organization - President, Student Ambassador (2008-2010), Student Mentor (2008), River Park Housing Advisory Council President (2008).

Technical Skills

Comfortable using Mac and Windows software including (but not limited to):

MS Office – Word, PowerPoint, Excel

InDesign (Adobe)


~~Eagle Scout – Boy Scout of America (July/2006)

~Vigil Honor Member - Order of the Arrow – BSA’s Honor Society

~Assistant Scoutmaster for Troop 290 – Atlanta Area Council

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