Mickeal

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Objective

My objective is to obtain an entry level position with a company. Within the company I am hoping to find a job that I can learn new things with an opportunity for advancement.

Experience

Cigna healthcare

March 2002 - May 2006 Pharmacy customer service rep Tempe, AZ

Daily contact with Pharmacist, Doctors offices and members about their pharmacy coverage’s. I was responsible for giving the nessacary information to the pharmacist to process the medication that the member required. I also was able to override any errors that was delaying the process of medications.

FACS Group

April 2001 - May 2006 Retail services lead Tempe, AZ

Daily contact with customers about any issues they may have. I oversaw a staff of 10-12 associates. I was responsible for maintaining their attendance and payroll as well as their conduct on the phone. I have regular duties of maintaining the daily statistics of the department. I also was responsible for continued training of my associates while on the floor. As a supervisor I was also responsible for giving quarterly evaluations to my associates which determined their raises or if they were in need of probation. Every lead was responsible for the consistant training of associates on the floor.

Samnina Corporation

March 2000 - May 2001 Tester Phoenix, AZ

As a tester my primary responsibility was to test printed circuit boards to make sure that all the currents were complete. I was also responsible for basic maintance on testing machines.

Burlington Coat Factory

August 1998 - March 2000 Customer Service Representative Tempe, AZ

As a customer service representative my primary job was cashiering. Other responsibilities were to cover the supervisors’ responsibilities when they were not available to assist cashiers. Also some light auditing and assisting customers on the floor.

JCPenny Outlet Store

August 1997 - August 1998 Cashier Tempe, AZ

As a cashier I was responsible for assisting customers with their sales and questions. Also, I had to do cash handling and light auditing.

Education

Mountain Pointe High School

May 1998 High School Phoenix, AZ

South Mountain Community College

Associates

General Phoenix, AZ

Have not completed degree

MCED online

2007-present Phoenix, AZ

Medical Billing and Coding

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