Customer Service/Call Center
Resume:
Adrianna R. Richardson
**** ******* **** **** *** 1300 A
Marietta, GA 30067
******@*****.*** (Email Address)
312-***-**** (Cell)
678-***-**** (Home)
Objective: To obtain a position within a company that will allow me the opportunity to utilize my current skills and develop new ones.
Work Experience:
October 2010 - January 2012 Alere Atlanta, GA
Enrollment Specialist
Making Outbound calls to enroll insurers in Healthcare Management Programs that has Blue Cross Clue Shield of Alabama/Arizona and Cigna Great West insurers
Answer inbound calls from insurers about question regarding the program
Explain medical terminologies and medical program
AppleOne (Alere) Atlanta, GA
Enrollment Specialist
Making Outbound calls to enroll insurers in Healthcare Management Programs that has Blue Cross Clue Shield of Alabama/Arizona and Cigna Great West insurers
Answer inbound calls from insurers about question regarding the program
Explain medical terminologies and medical program
The Lasalle Network (Alere) Chicago, IL
Enrollment Specialist
Making Outbound calls to enroll insurers in Healthcare Management Programs that has Blue Cross Clue Shield of Alabama/Arizona and Cigna Great West insurers
Answer inbound calls from insurers about question regarding the program
Explain medical terminologies and medical program
March 2009 - June 2010
CashNet USA Chicago, IL
Loan Processor
Provided inbound telephone support to customers
Verified customers’ information in order to continue processing loan application
Answered general questions
Adrianna R. Richardson
Resume cont’d.
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CashNet USA cont’d.
Approved loans for existing customers
Solved customers’ email inquiries via return email correspondence
Declined customers’ loan applications when needed
Kelly Services Chicago, IL
Loan Processor for CashNet USA
Provided inbound telephone support to customers
Verified customers’ information in order to continue processing loan application
Answered general questions
Approved loans for existing customers
Solved customers’ email inquiries via return email correspondence
Declined customers’ loan applications when needed
November 2007 - October 2008
AT&T Springfield, IL
Customer Service Representative
Took payments for telephone bills from customers
Changed rate plans
Answered in-bound telephone calls
Answered customer’s questions regarding telephone services
April 2007 - August 2007
Southwest Airlines Chicago, IL
Reservations Sales Agent
Took Inbound/Made Outbound Calls
Changed customer’s flight schedule when needed
Answered questions about security measures taken at the airport
Explained to customers how the frequent flyer program worked
Made changes to reservation such as adding wheelchair assistance or notating when an unaccompanied minor is flying
November 2005 - April 2007
Zales Chicago, IL
Sales Associate
Helped customers pick the right kind of jewelry for the occasion
Explained the differences between one kind of jewelry to another
Took payments
Ran credit applications
Adrianna R. Richardson
Resume cont’d.
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February 2005 - March 2006
American Family Insurance Chicago, IL
Agent Assistant
Answered customer’s questions regarding their current homeowner’s, auto and life insurance
Made proper changes of mortgages
Took payments
Filing and sorting of mail
July 2003 - September 2005
McDonalds Chicago, IL
Cashier
Took customer’s orders
Operated cash register
Assisted with opening/closing of restaurant
Handled customer complaints
Education:
September 2000 - May 2004
Notre Dame High School for Girls Chicago, IL
Received High School Diploma
Honor Roll
African American & Hispanic Club
Cheerleading Squad
Peer Minister
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