Customer Service Manager

Location:

Norwood, OH

Posted:

June 20, 2012

Contact this candidate

Resume:

HAZEL M. MYRICK

**** **** ****** ***** ● Cincinnati, Ohio 45240 ● H 513-***-**** ● C 513-***-**** ● *********@*****.***

SUMMARY

A highly accomplished and technically-proficient staff pharmacist with a proven track record of achievement in pharmacy operations, prescription verification/fulfillment/dispensing, quality assurance, outpatient services, business development, and patient care/consultation. Ensures the accuracy of critical documents to maintain client safety and satisfaction. Utilizes communication skills to establish high-quality professional relationships and customer service. A visionary leader who takes initiative and assumes responsibility for multiple duties to ensure a company’s long-term prosperity. Secures lasting success with a solid commitment to excellence.

EXPERIENCE

WALGREENS, Cincinnati, Ohio

Non-Assigned Staff Pharmacist 2008-2012

Assumed role of on-site staff pharmacist at various locations throughout the district per scheduling needs. Oversaw and supervised the support team to ensure the patient received the medication and care needed without interruption. Oversaw all day-to-day functions of the pharmacy.

WAL-MART, Springdale, Ohio

Pharmacy Manager 2004-2007

Oversaw pharmacy operations, including ordering and inventory. Trained/supervised interns and provided technical help. Monitored drug recalls and maintained accurate and timely insurance information. Filled prescription orders. Interpreted insurance coverage and answered technical questions for customers. Maintained regular communication with doctors, and received updates on new drugs and dosages.

Interacted with sales representatives, receiving updated information on dosages, uses, and costs.

Received strong reviews for ability, organization/management skills, and communication/customer service performance.

MEDCO HEALTH, Fairfield, Ohio

Staff Pharmacist 2001-2003

Held responsibility for interpreting and entering prescription data into automated system. Notified doctors and patients of formulary compliance issues based on patient’s insurance formulary guidelines.

Reviewed data entered by support staff for accuracy.

Updated and reviewed formulary changes per doctor’s instructions.

ADDITIONAL EXPERIENCE

THRIFTWAY FOOD AND DRUG, Cincinnati, Ohio, Pharmacy Manager, 1992-2001. Staff Pharmacist, 1985-1992.

LANES PHARMACY, Toledo, Ohio, Staff Pharmacist, 1983-1985. Maintained customer contact and filled prescriptions. Assisted pharmacy in converting records and prescriptions to new computer system. Processed and loaded information, including insurance data and patient profiles.

ST. LUKE’S HOSPITAL, Maumee, Ohio, Intern, 1982-1983. Assumed responsibility for filling unit dose bins and IV admixtures.

EDUCATION

UNIVERSITY OF TOLEDO, Toledo, Ohio

B.S., Pharmacy, 1983

CERTIFICATIONS

High Blood Pressure Screening, 2011

Cholesterol Screening, 2011

Blood Glucose and A1C Testing, 2011

Immunization, 2010

LICENSURE

Ohio State Board

AFFILIATION