Customer Service Assistant
Resume:
Peggy J. Marcum
*** ****** **** ********, ******* 86305
******@*****.***
Objective:
I am seeking a position that will expand my career, education, and life experiences. I am interested in a long-term position in which my objectives, education and experience will be fully utilized and developed. I am looking for my life’s third career. I am confident my personal characteristics, work ethics, energy and enthusiasm to learn and succeed will have an immediate and positive impact.
Profile of Qualifications:
I have held long-term positions with a great deal of variety and challenge. My experiences include; supervisory, budget management, marketing, large and small event facilitation and planning, contract negotiations, travel planning - foreign and domestic, participation in strategic planning initiatives, serving as liaison to leadership teams, district governing boards, and vendors, as well as extensive customer service for internal and external clients.
Experience:
Premier Designs High Fashion Jewelry 12/2010 – Present
Independent Distributor
• Direct sales, Marketing, Inventory control, Budget, expense, tax and travel reconciliation
Coldwater Creek 07/2007 – 11/2010
Sales Associate (Part-Time)
• Sales and Customer Service, Point of Sale cashier, Inventory control
Yavapai College, Prescott, AZ 11/2003 - 07/2010
Associate to the Director of Office of Public Information/Marketing
Administrative Assistant/Marketing Specialist
• Managed Directors calendar, schedule, meetings and correspondence
• Managed Directors and department travel and expenses
• Managed Office of Public Information and Design Services budget, expenses and supplies
• Coordinated professional development plans for Office of Public Information and Design Services associates
• Created print ads for local high schools sports programs
• Created and designed “premiums” for all campuses
o Managed budget for premiums for all campuses
• Collaborated with department graphic designers regarding internal and external collateral
• Managed print and broadcast media relations
• Coordinated out-reach activities for student-retention & new enrollment
• Represented Yavapai College as United Way of Yavapai County grant review committee representative
• Planned, facilitated and organized Yavapai College campus events at the request of the President
o Community Forums
o Construction events
o Grand Openings
o Yavapai College 40th Anniversary
o Staff & Faculty events
o Recruitment events
o Fundraisers
o Marketing events and venues
Yavapai College, Prescott, AZ 08/2001 - 11/2003
Executive Assistant to the President
• Managed President’s calendar, meetings and correspondence
• Managed President’s office supervising two assistants
o Coordinated professional development plans for assistants
o Managed and coordinated assistants schedules
• Managed President’s travel and expenses
• Managed President’s office budget
• President’s liaison to Faculty, Staff and the Community
• Liaison to the District Governing Board & Recording Secretary
o Managed District Governing Board’s budget, travel and expenses
• Prepared monthly board books, agenda and meetings per open meeting laws
Peggy J. Marcum
970 Custer Lane Prescott, Arizona 86305
******@*****.***
Experience Continued:
Thunderbird, The American Graduate School of International Management 05/1999 – 05/2001
Executive Assistant to the Vice President of External Affairs
Executive Assistant to the Executive in Residence – Marketing
• Managed Executives calendars, schedules and meetings
• Managed Executives expenses and travel both domestic and foreign
• Coordinated meetings and introductions of high level donors
• Managed confidential data of high level donors
• Planned and coordinated staff and departmental staff meetings
• Planned and coordinated employee appreciation events
• Managed Executives correspondence – internal and external
Bank of America
Executive Assistant to the Chief Executive Officer 06/1989 - 05/1999
• Managed CEO’s calendar, meetings and schedule
• CEO’s liaison to Executives and Direct Reports and business community
• CEO’s representative to all Executive Level assistants
• Managed CEO’s travel and expenses
• Prepared all CEO’s correspondence
• Responsible for all banking service inquiries or complaints received in the CEO’s office
• Represented CEO & CEO’s office at fundraisers, dinners and special events when required
Western Savings and Loan Association 02/1979 –0 6/1989
In July of 1990, Bank of America acquired Western Savings and Loan Association. Western Savings was held in receivership until that time. The following are a variety of positions held at Western Savings and Loan:
Employee Loans – loan officer
Executive Assistant to EVP – Real Estate Owned
Assistant to EVP of Real Estate Loans
Assistant to Marketing and Property Improvement Vice President’s
Real Estate Loan Processor
Mobile Home Loans, Pool & Property Improvement Loans - processor
Loan Officer – Roy Rogers Dale Evans project
Receptionist/Switchboard
Education:
• Continuing education at Yavapai College
Yavapai College, Fast Track Management Certificate, 11/2008, Phi Theta Kappa
Yavapai College, Leadership Certificate 04/2007
Community Involvement:
United Way of Yavapai County Grant Review Committee
Big Brothers Big Sisters Volunteer
Phi Theta Kappa Public Relations Officer
Horses with Heart Volunteer
References provided upon request
Contact this candidate