Customer Service Representative

Sherlyn J. Washington

**** *. ***** ** #**** Dallas, TX 75214

C: 214-***-**** e: *****************@*****.***

Objective: Seeking a position in customer service where my extensive experience

Will be further developed and utilized.

Experience: Precision Dialing Services 4/2008-10/2008

Appointment Setter

Outbound calling to individuals regarding health insurance. Set

Appointments for insurance agents.

Dallas Metro care - 1/2008- 5/2008

Business Support I

Answered high volume switchboard calls. Scheduled appointments for

Psychiatrists with filing, typing and assist patients with customer relations.

Executive Taxi - 3/2007- 1/2008

Phone Rep

Inbound calling from diverse customers and providing assistance for

Transportation.

Yellow Cab - 3/2006- 2/2007

Medicaid CSR

Inbound calling from Medicaid recipients regarding scheduling for

Transportation. Schedule routes for drivers. Provided detail customer

Service.

Abacus Communications - 10/2002- 5/2005

CSR

Answered inbound calls in support of customers’ needs. Conveyed in a

Reassuring manner step by step instructions to resolve issues.

Performed queries in multiple databases.

Abilities: 5+ years of customer service. Excellent written and verbal

Communication skills with an eye for detail. Extremely

Productive in a high volume, high stress environment. Self starter with a

Can do attitude. Proficient in the use of MS Office that includes

MS Word, MS Access, Power Point, MS Excel etc. Well versed in

Internet operation.

Education: Richland College Dallas, TX Present

Mass Communications

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