Development Software

Experience

****–**** State Street Corporation North Quincy, MA

Senior Systems Officer

Supported critical daily pricing application and trouble-shooting over various front and backend components with a user population of over three thousand and funds exceeding six thousand.

Built and managed an effective team responsible for second-level Production Support .

Defined procedures and controls and maintained performance appraisals and development planning for individual team members.

Projected needs for additional hardware and software resources as business climate changed.

Recognized barriers and problems and implemented processes for long-term improvement for deliverables and support.

1996–1998 State Street Corporation North Quincy, MA

Senior Systems Analyst

Worked with development to define, develop and implement component upgrades into the production environment.

Provided on-going support and application trouble shooting to business, testing and development areas.

Tested and installed new releases of various software components.

Responsible for maintenance and administration of authentication database for production, testing and development environments.

Documented, maintained and escalated software enhancements and defects/issues to responsible business and development management.

1992–1996 State Street Corporation North Quincy, MA

Senior Accounting and Securities Representative

Managed calculation of daily net asset value, cash availability, trade processing and settlement and monthly audit proofs on a complex set of international portfolios.

Acted as first level client representative to group of international cash and securities funds.

Resolved past due income and exception issues.

Provided on-the-job training to junior Fund Accounting and Portfolio Administration staff.

Education

1986–1991 University of New Hampshire Plymouth, NH

B.A., Business Administration and Psychology

Tools and Skills

Basic knowledge of SQL, UNIX, SMS, Windows 95/98/NT 4.0/2000, Wise Scripting, SQA Robot

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