Sales Customer Service
Resume:
Richard Dipchand
Mississauga, Ontario L4W 3G
Home 905-***-****
Cell 416-***-****
*************@*****.***
CAREER PROFILE
Richard holds a Certificate in Purchasing from the PMAC, and is currently pursuing accreditation options. With experience in Distribution, and in an OEM manufacturing environment he is a proven strategist and contract negotiator, required to schedule parts deliveries JIT from global suppliers, and lowering the bottom line by cutting costs in transport / freight, in-house processes and analyzing processes in supplier operations. Leadership experience with both direct and indirect staff, and currently looking to make a difference using (1) Cost savings, (2) Risk mitigation and (3) Inventory management, to ensure success and improve your company’s competitive advantage.
PROFESSIONAL EXPERIENCE
Tri-Ed /Northern Video Distribution. Mississauga, Ont. Jan 2012 to Present
Buyer, Corporate Purchasing
Tri-Ed/Northern Video is moving the Corporate Purchasing Dept to New York Oct 3rd 2012.
Tri-ed/Northern Video Distribution is North America's largest independent distributor of security, low voltage and home automation products.
Maintaining over 100 supplier accounts globally and supporting a demand generated through sales at 43 locations across the US and Canada.
Analyze demand generated daily, and create purchase orders organizing by local Tri-Ed branches (i.e. East Coast / West Coast / Southern US / Canada).
Creating EOQ purchase orders look for cost savings by distributing them through a hub distribution network.
Processing unsold / damaged product by limiting returns (re-stocking fees to Zero Dollars)
Continually reviewing A B C product inventory levels in all branches, and ensure product investment is optimized to enhance and promote increased sales.
Negotiate pricing with suppliers, minimizing increases, monitoring freight costs, and thus ensuring the lowest overall cost.
Maintaining accuracy and efficiency through direct from manufacturer procurement, with
delivery to customer installation sites directly.
Negotiate volume discounts for large orders.
Perform a supplier analysis to continually ensure improved performance, and create added value for Tri-Ed’s supply chain.
Fluid Hose and Coupling Inc. Mississauga, Ont. July 2006 to August 2011
Inventory Analyst, Purchasing Lead August 2010 to August 2011
Global Procurement, Scheduling OEM customer demands (Lead times 3-6 months).
Created Purchase Orders based on customer forecasts, including long lead time items.
Scheduling JIT deliveries for parts purchased from suppliers in China, Korea, Italy, Thailand, US and Canada.
Maintain Co-Operative relations with IDCO, IDI, and NAHAD
Set Key Performance Indicators (KPI), monitored results, and made adjustments to improve the bottom line.
Using the oracle based system, various Microsoft based programs, and techniques learned from the PMAC, I monitored and managed a $4 Million dollar inventory of essential parts for our customers’ needs based on forecasts.
Identify and Develop New Suppliers For Fabricated Product.
Coordinated Vendor Services
Negotiate pricing with suppliers, minimizing increases, monitoring freight costs, and thus ensuring the lowest overall cost.
Discuss with suppliers new and improved products that will impact the company’s sales force, and introduce them. Conduct supplier analysis based on quality: track amount nonconformance product, calculate true costs and "on time" deliveries of purchase orders.
Identify and classify ABC Parts based on dollar value, usage and availability.
Create a two bin (Kan Ban system)
Motivating employees and hindering employee turnover and absenteeism, thus increasing productivity
Managed conflict through communication between Upper management, Management, and subordinates
Provided electronic tools using Microsoft Office Applications (Excel incl. V Lookup, and Word)
Provided annual reviews for employ, and submitted to Management.
Work closely with Accounts Payable Department daily, to ensure the Cash Conversion Cycle kept the organization cash flow liquid.
Dailey approval of Payable Invoices, using the three way match (Invoice, Packing Slip, Purchase Order)
Monitoring and increasing supplier terms where possible through negotiations.
Work with other managers to ensure productivity and teamwork in all departments including: Accounting Payables and Receivables, Customer Service/Sales, Warehouse / Manufacturing, Marketing, and General Administration departments.
Purchasing Agent/Export Clerk July 2006 to Aug. 2010
Create purchase orders for product not in inventory, based on sales orders generated by inside and outside sales departments.
Organize purchase order for Economic Order Quantity
Prepare these orders for managers’ approval.
Issue purchase orders and confirmed price, delivery and method of shipment.
Expedite open purchase orders daily, running various reports from an oracle based system
Monitor freight and brokerage costs from the USA and Worldwide, lowering these costs and keeping hem to a minimum.
Negotiate pricing with suppliers, minimizing increases, thus ensuring the lowest overall cost.
Record keeping i.e.: Increases, news letters
Cold called customers to seek their needs.
Confirm requests with customers, bid deadlines and freight forwarding addresses.
Quickly learn basics about product being requested.
Strategically sourced different suppliers in the USA (or globally if not available domestically). Determine the cost of freight using the weight and dimensions of shipment, zip/postal codes, and supply this info to various freight companies (later to be added to the total cost).
By identifying discounts using three different suppliers, mark up the cost, add freight and quote the customer FOB point of exit from the USA
Follow up with customers next day.
Confirm with customer recipe of order, and create sales order in operating system
Create purchase orders for the product sourced.
Expedite these purchase orders.
When PO is ready to ship, inform clerical staff to invoice and create export documents Confirm tracking with supplier, and forward to the customer.
Achievements
Lowered inventory from $4M to $2.5M while maintaining a continued on time delivery
Successfully facilitated the Lean Manufacturing / Total Quality initiative within the company, measured and monitored results, to encourage the elimination of waste and improve processes within the purchasing Dept
Spend $6M year
Completed PMAC Certificate In Purchasing
Miura Boiler Co. Ltd. Brantford Ont. March 2003 to July 2006
Purchasing Agent Dec. 2003 to July 2006
Purchase All Boiler Parts and Raw Material to Maintain A Firm Production Schedule (Nuts & Bolts – Valves And Fitting – Pipe - Raw Plate)
Create Purchasing Aids for Production, Expedite Purchase Orders, Secure Best Pricing, Arrange Shipments, Identify and Develop New Suppliers For Fabricated Product.
Coordinate Vendor Services Based On Production Schedule (i.e.; Heat Treatment Of Pressure Vessels, Galvanizing Of Coils Etc.)
Supervised stores staff, leadership by example to increase productivity.
Preformed employee annual reviews
Stores Supervisor Mar 2003-Dec 2003
Distribution of Boiler Parts To Various Ongoing Production Schedule.
Set up bin Locations For Optimal Inventory consumption, Shipping And Receiving (Using Overhead Cranes/Forklift), Anticipating Required Parts Based On The Inventory On Hand
Achievements
Successfully procured industrial products for lean manufacturing and R & D, through developing “best in class” suppliers, while pursuing a 15% overall cost reduction.
EDUCATION
Member of PMAC 2009
Certificate in Purchasing July 2009
Humber College of Applied Arts and Technology Etobicoke, Ontario 2006- 2009
Negotiation Strategies for Purchasing Seminar – Roy Barron
• Negotiation Process Preparation
• Assess Objective Preconditioning Human Characteristics Monitor and Control
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