Customer Service Administrative Assistant

** **** ****** , **** **********,NJ *****-201-***-**** *********@*****.***

CARMEN TUMBACO

Objective

Interested in affiliating with a progressive organization in which offers a continuous challenge as well as growth. In addition to opportunity based on performance and productivity.

Experience

The ability to interact effectively with all levels of management, security and staff. I am able to meet and exceed goals with minimal supervision. I have strong motivation for advancing in a career,experience in varied retail and customer service environments. Proficient in areas of inventory control, order processing, and management. Loyalty, Responsibility, punctuality is held in a position. Organized, Team player, innovative problem solver. Willing to learn and accept constructive criticism.

2008-2009

Receptionist/AdministrativeAssistant

G.W.B LLC

New York,NY

Administrative responsibilities to Vice President and Sales Team

Promptly and courteously answer and direct all calls, program Master Phones

Program, Retrieve and distribute all faxes

Maintain all office equipment and work with suppliers, including copiers, faxes, phones.

Maintain and order all office inventory

Handle office issues with building management

UPS, Fed-Ex, DHL, TNT – Prepare shipments

2004-2008

IDS IMPAC LTD

Carlstadt,NJ

Receptionist/Administrative Assistant/Dispatching

Performed a combination of Dispatching, coordinate daily duties for truckers, clerical duties, switch broad, requiring knowledge of systems/ procedures, shipping, receiving, making trucksheet, bills of lading, ups, fedex.

Entered information into computer, prepared correspondence, bills, statements, receipts, checks, payroll, or other documents, copying information from one record to another.

Maintained area suitable for customers, employees, etc

checking out piers, ports,cfs.

2002-2003

Lisbon Cleaning

Elizabeth, NJ

Administrative Assistant

Planned and prepared work schedules using Excel program for over 20 employees.

Assigned employees to specific duties.

Formulated new tasks for payroll, answered phone lines of up to 10 lines.

Managed local airline operations, Trained staff in accounting, customer sales and service, marketing, station operations, personnel procedures,

travel agent sales and marketing, and emergency response, FAA security procedures; meteorological training.

Managed payroll, scheduling, reports, email, inventory

Placed orders to restock produce

Managed payroll, scheduling, reports, website, and inventory

Integrated new register (pos) functions

Extensive work with visual standards and customer service

Education: High School, Alfred E. smith, 1991-1995. Microsoft Excel, Microsoft Word, Spreadsheets, Schedules, Payroll, Computers, Switchboard Phones.

1991-1994

Alfred E. Smith

Bronx,ny

[Degree Obtained]

[Special award/accomplishment or degree minor]

References

References are available on request.

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