Entry Level in BSA

MELISSA O. WATTS *************@*****.***

**** ** *** *****, *********, FL 33030

305-***-****

OBJECTIVE: To seek a challenging position utilizing my experience with the potential for

advancement.

EDUCATION: MIAMI DADE COMMUNITY COLLEGE

Certified Professional Secretary, May 2008

EXPERIENCE: METROBANK OF FLORIDA, Miami, Florida

Head Teller June 2005 – November 2005

Supervise entire teller area. On many occasions sole supervisor at the branch.

Motivate and dispense cash to all tellers.

Process Applications for International draft and domestic wires.

Administer cash on hand, daily, weekly, monthly reports.

Refill and maintain Automatic Tell Machines.

Prepare daily cash shipments for vault and ATM’s.

Inform customers on the various products also following OFAC, CTR.

Proactively perform investigative services to resolve account discrepancies

GREENPOINT BANK, East Rockaway, Long Island, New York

Customer Service Representative April 2001- February 2003

Promoted in the new installment of business accounts department.

Promotion also includes training of new employee.

Maintained Customer relations through inquires and following up procedure.

Communicated basic regulations that governed retirement accounts to depositors,

and Brokers.

CHASE MANHATTAN BANK, Lake Success, Long Island, New York

ATM Service Helpdesk Technician November 1999 – April 2001

Monitoring Chase ATM’s nation wide.

Supervising Gasper delivery management system.

Dispatching different vendors such as (BRINKS, CDC, MTV, IBM, and NCC).

Solving and trouble shooting problems in our Network Control Communication.

Reporting and closing out vendors with Chase Security.

Running daily reports such as Tlf, Frequency reports and A.M Cash.

HONORS: Recipient of the Youth Mediation Award

Three-time winner of Customer Service Award

SKILLS: Knowledge of Word Perfect, Windows, Microsoft Word, Data Entry, Excel.

REFERENCES: Available upon request

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