Office Administrator Professional

Nicole M. Monk

** **** *** ****** **

Brooklyn, NY 11218

(718) 217- 6187

***********@***.***

Objective To obtain a stable position in a family oriented company where there is flexibility and room for growth.

Employment History

Office Administrator, D S Simon Productions Inc.

New York, NY

• Scanned documents for office organization/ tracking purposes

• Managed & maintained the Presidents weekly meetings/ agendas

• Assisted in correspondence to clients/ building management

• Encoding of weekly project airings via Nielsen media tool

• Distributed weekly & monthly project airing tracking reports to company employees

• Ordered/ maintained office & kitchen supplies

• Transcribed new company policies & weekly meeting agendas

Administrative Support, International Council of Shopping Centers

New York, NY, Temp Assignment

• Updated/ created customer membership(s) via email, USPS & web request

• Resolved membership issues through phone customer service & email response

• Sorted/ distributed external & internal department correspondence

• Maintained database of membership activations & renewals 7/08- 2/09

1/08- 7/08

Desktop Support, American Home Mortgage

Melville, NY

• Technically resolved issues regarding Freddie Mac & Fannie Mae “Desktop Underwriting”

• Operate 20+ switchboard/ call center environment

• Consistently met resolved issue quotas & developed customer rapport

2/06 - 08/07

Administrative Assistant, Cross County Funding

New Hyde Park NY, Temp Assignment

• Generated correspondence for mortgage document completion

• Process loan credits, repayments, prepayments, interest and fee settlements

• Made daily deposits of up to $20,000/ maintained Excel closing log 9/05 - 02/06

Administrative Support, Wells Fargo Home Mortgage

Melville, New York, Temp Assignment

• Assist in correspondence to borrowers regarding real estate taxes, matured loans, subpoenas and appreciation letters

1/05 – 09/05

Professional Skills • Microsoft Office

• Microsoft Word

• Excel

• Internet Savvy

• Mortgage Processing Software

• Word Perfect • Filing/Editing

• Typing (60+ wpm)

• Office Procedures

• Telephone Skills

• Microsoft Outlook

• Photoshop

• Analytical Skills

• Customer Service

• PowerPoint

• General Office Equipment

References Furnished Upon Request

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