Senior professional with sales management experience

Career Summary

Senior professional with sales management experience in Retail; Service & Information Technologies; project management/information requirements; business analyst; divisional credit marketing and multi-store operations. Self-motivated team player with excellent problem solving and communication skills, who is responsible and organized. Possess a passion for providing superior interaction with clients and peers.

Professional Experience

Best Friends Pet Care (Duluth, GA) 2004- 2009

Center Manager

Responsible for the operation of a state of the art pet care facility, with proven leadership abilities, superior customer service and communication skills.

Formulated and implemented an operational plan that resulted in making the center profitable for the first time in 5 years, within 6 month’s of introduction. We were profitable for my whole tenure at the center.

Re-organized our salon marketing and operations that increased profit for both the center and the stylists.

Created a merchandising plan for our retail and pet food areas that made a loss leader into a profitable cost center.

Developed community programs that marketed our services to the community through facility and local civic events and shows.

Re-established a dog training program to help make the center a full service operation for our customers while developing a new profit center.

Worked with the local animal rescue and shelters to promote adoption and animal awareness through sponsored events and special boarding rates.

Federated Department Stores – Macy’s Systems and Technology (Duluth, GA) 1992-2003

(Formerly Federated Systems Group)

Information Requirements Specialist, Project Management Office

Responsible for working as liaison between Enterprise Support Systems Project Management Office and Federated Department Store business partners (internal requests from other Business Units, 6 retail divisions nation wide as well as two corporate offices). Utilizing the Microsoft Solutions Framework methodology, I am the Information Requirements specialist of the Project Management Office.

All project documentation for two business units; the Merchandising business unit and the Enterprise Support Systems business unit.

The “three-year plan” documents are the Priority Projects (status), the System Updates, Staffing Projections, and Training Needs by Manager.

Accurate and timely Business Continuity Plan and the Disaster Recovery Plan for the Merchandising and Enterprise Support Systems business units.

Developed and coordinated annual Enterprise Support Systems conference to inform and update the retail divisions of the developments.

Conducted training classes for new FSG employees on store operations.

Business Analyst, Current Enterprise Balances 1999-2001

Coordinated the communication efforts of the Current Enterprise Balances team, the Enterprise Data Warehouse team and Federated business partners. To ensure the newest technology introduction to our business partners was foremost in their priorities. The internal requests came from FSG business units and externally from Federated Logistics Systems.

Created a manual to be utilized by the teams working on the Enterprise Data Warehouse team, including the CEB team. The manual held the vision statement, all program documentation developed by the teams, an index of terms, and all Visio documents created.

Created Visio diagrams to reflect the current data feed and the future data feed. The visual tool helped all the teams see what the future will look like.

Macy’s (formerly Rich’s/Lazarus/Goldsmith’s Corporate Office) (Atlanta, GA) 1994-1999

Credit Marketing Promotions Manager

Responsible for opening 600,000+ new proprietary accounts fiscally for 70+ Federated department stores.

Developed and created an associate incentive program to achieve new accounts and retain proprietary accounts.

Tracked and awarded all incentives earned by sales associates by stores and by regional vice president assigned areas. Additional analyzed the achievements of new accounts within the seven-retail division in Federated Department stores.

Implemented and trained all stores management teams/associates, in the most effective ways to implement proprietary credit programs.

Developed and launched the “Family of Cards” credit program that provides the opportunity to build lifelong relationships with our customers. In addition, the creation of a proprietary Visa program for outstanding Rich’s/Lazarus/Goldsmith's customers.

Ensured all credit wording, in all print ads were legally compliant.

Sales Support Team of the Second Quarter – 1997; Sales Support Team of the Fourth Quarter - 1998

Macy’s (formerly Rich’s Department Store) (Atlanta, GA) 1993 –1994

Management Team - Estee Lauder Business Manager

Managed the $1M counter for Estee Lauder within Rich's Lenox. The staff included a make-up artist and nine sales associates. The Estee Lauder counter achieved more sales than the majority of non-cosmetic departments.

Created a promotional calendar to ensure increased sales are maximized, sales goals were consistently exceeded.

Achieved 200% increase January by scheduling specific premier events to ensure the annual goal.

Macy’s (formerly Rich’s Department Store) (Atlanta, GA) 1992-1993

Department Manager

Managed three distinct groups (Better Dresses, Special Occasion, Ladies Suits) consisting of 15 sales. One area was commission and the remaining two were not. Managerial tasks included promotional day’s specific to each area in addition to the Federated weekly ads, such as a trunk show for Special Occasion dresses.

Macy’s (formerly Emporium Capwell) (Pleasanton, CA) 1986-1991

Management Team - Department Manager

Cosmetic Department-Achieved 100% training goal and 100 % of the Instant Credit goal.

Children’s Department-Established fashion shows for “Back-to-School”.

Plus Woman Department-Created fashion shows, featuring accessories, which increased wardrobe sales extensively.

Fine & Fashion Jewelry-Interacted with buyers to procure specific merchandise, which led to 125% increase in fine jewelry.

CD Peacock Guild Jewelers (Schaumburg, IL) 1984-1985

Assistant Store Manager - Woodfield Mall

Premiere retail jeweler in the Chicago area with a highly reputable bridal registry, in addition to an outstanding china, crystal and collectable selection.

Created and implemented a loose Gemstone Consignment program.

Designed promotional program for truck shows for the jewelry area such as Mikimoto Pearls and Boehm Porcelain, and Wedgewood.

J B Robinson Fine Jewelers (Northbrook, IL) 1979-1983

Store Manager

Directed mall-based jewelry store activities, including associates scheduling, merchandise special ordering, bookkeeping, consignment programs, daily courier shipments for special orders and repair.

Awarded Store Manager of the Year -1980

Achieved Store Associate of the Year - 1979

Education

Elgin Community College – Business Administration

Professional Development

Kennelsoft Management Software, Kennel Management System, Microsoft Project 2000 Advanced, Microsoft Solutions Framework, Visio 2000, Requirements Elicitation,

Project Management, Business Negotiation, Business Communication,

Business Writing “Bugtracker” (internal issues tool)

Memberships and Associations

Girl Scouts of Northwest Georgia, USA; 1992-2003

Green Circle Facilitator for GSUSA; 1995-2003

Boy Scouts of America; Atlanta Area Council ; 2000-Present

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