Customer Service
Resume:
IRMA E. ROBLEDO
Highland, CA **346
Phone: 909-***-**** Cell 909-***-****
E-mail: *********@**********.***
Summary: Objective Customer Service using research, problem solving, innovation and planning to enhance customer relations
Job Objective: CUSTOMER SERVICE, 20 years experience
Experience:
Job Title: Customer Resolution Team
Employer: Wells Fargo Home Mortgage, SAN BERNARDINO, CA
Dates: 10/01 to 5/12
Duties: Prioritize and resolve escalated customer issues over the phone, through faxes or mailings.Update and maintain maintenance data for current/inactive accounts. Generate mailings and faxes. Initiate contact with customers to research and resolve issues, update data. Complete intricate processes.
Job Title: Customer Service
Employer: Kelly Temp Services, SAN BERNARDINO, CA
Dates: 1/01 to 10/01
Job Title: Customer Service
Employer: Various Temporary Positions, SAN BERNARDINO,CA
Dates: 1/99 to 1/01
Job Title: Certified Nursing Assistant
Employer: Beverly Enterprises, SAN BERNARDINO, CA
Dates: 7/87 to 12/98
Duties: One on one with clients/patients in a skilled nursing facility. Provided patient care in accordance with doctors orders and state regulations. maintained, updated and organized all current/inactive medical records. Filing and multi-line phone system.
Skills: PHONES, COMPUTER, WORD PROCESSING, TASK MANAGEMENT, DATA ENTRY, CUSTOMER SERVICE
Education: High School/GED
CA Drivers
License Class: C (passenger car)
Additional Comments: Strong work ethics,stability and commitment. Productive, responsible and organized. Willing to learn and handle any task needed. Team Player. Demonstrated leadership skills communication skills to include influencing others directly.
References: Available on request
Contact this candidate