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Medical Customer Service

Location:
San Antonio, TX, 78213
Salary:
Open
Posted:
August 09, 2012

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Resume:

Denise Enriquez, RN, BSN

**** ******* ****** ** ***

San Antonio, TX 78213

Phone: 210 – 319-9386

E-Mail: qg36yz@r.postjobfree.com

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NURSING AND HEALTH TECHNOLOGY ACCOMPLISHMENTS

MEDICAL STAFF COORDINATION

• Consulted with acute care and primary care physicians to provide quality patient care using medical records technology

• Assessed the needs of medical personnel including physicians and physician assistants in regards to electronic medical records; performed or arranged for electronic medical records training

• Taught medical providers to extrapolate information from the electronic medical record to produce an organized set of medical information for the patient and referring physicians

NURSING DEVELOPMENT PRACTICE

• Followed Edgewood Independent School District Health Services Unit policies and procedures to reach team goals; identified, planned, and coordinated pediatric health ; provided expert nursing consultation to staff, patients and the public; monitored and evaluated patient care for ethical, legal, and safe conduct; resolved patient care problems and provided direct patient care

• Collaborated with staff in planning and executing programs for quality patient care delivery

• Maintained and revised a statistical system and report system tracing nursing procedures, interventions, and outcomes to improve patient care

• Abided by electronic medical record policies and procedures while working with an electronic medical records team

• Assessed the needs of medical, nursing and non-nursing personnel; performed or arranged for training associated with the Sevocity electronic medical record system, Microsoft Excel, Microsoft Word, and the iTccs electronic record system; built pertinent information into EpicCare based on the needs of the clinic personnel

OPERATIONAL ROLE REDESIGN

• Ensured the successful delivery of health care services to patients and their families in collaboration with primary care physicians, providers, and community health liaisons.

• Provided excellent internal and external customer service in both English and Spanish.

PROFESSIONAL EXPERIENCE

EpicCare Specialist (Epic Ambulatory Application)

UT Medicine, San Antonio, Texas, 2012-2012

Initiating Go Live support for clinics new to the EMR and ensuring that workflow meets the patients’ needs while providing one on one assistance to the providers and nurses. Assisting in the build of doc flowsheets and smart tools. Maintaining a Go Live Tracker while on site to ensure that all issues are handled accordingly. Entering issues into a ticket system to address and resolve problems that clinic staff may be experiencing. Providing ongoing support and communication with all clinical staff addressing any issues.

Informatics Nurse (Sevocity Application)

CentroMed Clinics, San Antonio, Texas, 2010-2011

Confirmed that the providers were properly registered with Surescripts and created user access allowing new providers to utilize the EMR. Trained new providers of the basics of the EMR to assure smooth patient transitions associated with appointments and referrals. Initiated Go Live support for new clinics and providers working in the EMR. Communicated with providers on a daily basis to discuss and teach new additions to the EMR. Worked in collaboration with physicians, administration, and members of the EMR team to assure patient care was coordinated to allow clinic patient care to flow from one area to another with ease. Provided ongoing communication with medical providers, and nurses related to assessing program improvement needs and problem solving developments associated with the electronic medical records system. Tracked assessments, plans, actions, and outcomes of all developments and teaching.

Staff Nurse

Edgewood Independent School District, San Antonio, Texas, 2009-2010

Assisted students and their families in coordinating both acute and chronic care; worked closely with administration and the community’s health care network and physicians to assure students and their families were receiving the highest quality of care in and out of the school setting. Coached patients and their families in ideal paths to be taken to attain health care services and funding.

Patient Educator/Health Analyst

Caremark San Antonio, Texas 2007-2009

In accordance with the guidelines, policies, and procedures established by the Accordant Care Health Management Program, educated patients with chronic health problems such as Diabetes, Heart Disease (including Congestive Heart Failure and Angina), Emphysema, and Bronchitis Prepared reports and records as per Caremark standards and practices to improve patient management and care.

Developed management plans for patients with the above chronic illnesses and monitored each patient’s progress. Provided quality patient care by preparing patients of all ages for influenza vaccinations through thorough screening, education, and administration

Staff Nurse

Fort Worth Independent School District, Fort Worth, Texas 2006-2007

Assisted students and their families in coordinating both acute and chronic care; worked closely with administration and the community’s health care network and physicians to assure students and their families were receiving the highest quality of care in and out of the school setting. Coached patients and their families in ideal paths to be taken to attain health care services and funding.

EDUCATION

B.S.N., Incarnate Word College, School of Nursing, 1994

References Available Upon Request



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