Customer Service Sales

CYNTHIA D. STEWART

***** ***** **. #****

Cypress, TX 77429

Phone: 713-***-****

******@***.***

OBJECTIVE

To build a career with an established company that allows for career growth and challenging opportunities.

EMPLOYMENT HISTORY

COMPLETE MANUFACTURING SERVICES 2004 – Current

Bookkeeping

• Accounts Payable – all aspects including tracking items ordered, verifying receipts to bills, paying bills timely, resolving issues with vendor billing

• Accounts Receivable – all aspects including sales orders, packing slips, invoicing, and collections

• Payroll – all aspects including new hires, preparing federal and state tax reports and payments, processing paychecks, preparing W2 and 1099

• Financials – preparing monthly, quarterly, yearly financials, auditing financial reports, and working with company CPA on tax preparations, preparing journal entries

• Purchasing – figuring material needed for jobs, tracking repetitive job material requirements, reviewing quotes, work with vendors on better pricing, placing orders, tracking order shipments

• Sales – working with customer requirements, job specifications, quoting jobs, maintaining customer relationships

• Banking – reconciliation, intercompany transfers, transfer between multiple Quickbook accounts

• Researching and preparing safety manuals to meet OSHA requirements

AETNA, INC. / PRUDENTIAL HEALTHCARE 1995 – 2004

Continuous Quality Improvement

• Research, develop, and customize Quality Standards for site specific use.

• Audit accounts receivable reconciliation’s and provides statistical results to management. Resulted in increased employee performance, customer service and improved company financials.

• Review quarterly financial reserve needs assessment for consistency and accuracy.

• Produce confidential reports used to develop best practices.

• Create Policy & Procedures to implement best practices across multiple sites.

• Responsible for Management Projects.

• Manage the audit process as well as audit out-side vendor accounts receivable reconciliations.

• Manage the movement of work to the proper segmented offices.

• Teamed with Sales and Broker offices in collecting outstanding dollars.

• Collect balances from difficult accounts.

Premium Analyst

• Selected based on an aptitude for the accounts receivable database.

• Analyzed and projected the accounts receivables for monthly and quarterly financials.

• Worked in direct accordance with management for the monitoring and reporting of accounts with 300 + membership.

• Provided accurate responses to inquiries of internal/external auditors.

• Performed maintenance of accounts in order to accurately close the Prudential Healthcare systems.

• Audited Federal Government accounts which reduced the Accounts Receivable balances by $4 million.

Billing Representative

• Processed enrollment.

• Allocated premium payments to appropriate accounts.

• Reconciled premium payments to billed premium for multiple accounts.

• Worked closely with customers, sales, and brokers in regards to accounts and the collection of outstanding balances.

• Traveled to meet with clients one-on-one regarding accounts and collections.

• Worked with both State and Federal accounts.

GOODMAN MANUFACTURING CORPORATION 1990 – 1995

Various positions held

• Filed, data entry, and the receiving and allocating of premiums.

• Balanced bank records.

• Prepared and transported bank deposits.

• Analyzed and corrected general ledger entries.

EDUCATION

Associate of Applied Science for Accounting, Tomball Community College, in process

Certification in Accounting, The Bradford School of Business

AWARDS

Nominated for award based on results of Federal Government audit.

Received company-paid days off for exceptional customer servic

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