Receptionist

Sheila Ray

*** ********* *****, *******, ********* 37013

615-***-****

***********@***.***

OBJECTIVE: A Receptionist position where I can apply my skills in an Office.

QUALIFICATIONS

* Three years experience in Veterinary Medical Office

* Self-motivated and productive, fast learner.

* Enjoy helping people: consistently greet customers with a smile.

* Proven track record in increasing customer base through calling on customers.

* Ability to develop customer loyalty through customer service.

* Computer skills in Windows, Word, Internet, email, computerized cash register.

* Competent in banking , daily and monthly financial reports.

WORK HISTORY

2005-2009

HICKORY PLAZA VETERINARY CLINIC, Nashville, Tn. 37211

Client Service Representative

* Client Service for Veterinary Clinic.

* Preparation for appointments for medical treatments, grooming, boarding.

* Telephone correspondence with Clients for appointment scheduling--follow-ups and reminders.

* Generate invoices for billing--daily and monthly.

* Discuss medical evaluations with pet owners.

* Daily financial reports and cash handling.

Commended by Office Manager for accuracy and dependability in completing all assigned project.

1999-2001

MAPCO EXPRESS Nashville, Tn. 37211

Sales and customer service for gas station convenience store.

* Operated store independently during shift.

* Interfaced with Merchandisers.

* Produced daily financial reports.

* Accountable for store cleanliness and appearance.

Commended by supervisor for high level of responsibility and thoroughness in completing all assigned duties during shift.

1996-1999

SKR ENTERPRISES/FLOWERS BAKERY BREAD THRIFT STORE, Nashville, Tn.

Owner/Operator

Store Manager

* Managed all aspects of store operation.

* Ensured customer satisfaction.

* Generated sales to restaurants.

* Promoted goodwill and repeat/referral business.

* Recruited and managed staff.

* Increased sales by 20% under my ownership.

* Purchased store after 1 year as manager.

Commended by company for superior customer service and track record in developing loyal customer base.

EDUCATION

Elwood Community High, Academics and Business.

Henderson County Vocational, Clerk/Stenographer



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