Training Manager

Donna M. Watson

PO Box *

Aubrey, TX *****

940-***-**** (phone)

Email: ********@*********.***

Accomplishments

• Successfully built a training department from ground up to serve 280 employees in sales and operations.

• Recipient of several awards including Trainer of the Year, Fearless Facilitator, Employee of the month and Single Contribution Award.

• Promoted 3 times within 9 years while at Countrywide Financial.

• Developed and implemented HR classes including Interviewing Skills/Recruiting utilizing recruiting background.

• Trained 105 classes within one year as the only training manager.

• Designed and developed new courses for training including materials, job aids, activities and follow up.

Professional Profile

Training

• Tracking, reporting and coordinating training for 280 employees

• Prepared monthly training reports and needs analysis for upper management.

• Utilized a variety of training methods including distance learning, face-to-face, conference call, webex classes.

• Served as Subject Matter Expert on two different systems for sales and operations. Taught the help desk how to utilize the system for our department’s special needs.

• Facilitated leadership classes including: FISH, Communicating with Confidence, Effective Listening, Managing Conflict, DISC and Time Management.

• Authored training materials for new hire, ongoing continuing education, leadership and distance learning classes as well as specialized series of classes such as FHA Complete Series and Effective Management Series.

• Work with HR on recruiting, interview skills.

• Utilize email communications to keep morale boosting efforts in front of all employees on a regular basis.

Coordinating, Recruiting and Administration

• Acted as liaison and coordinated for senior management including 4 divisional executive vice presidents and 34 regional vice presidents with training needs and requests.

• Volunteered on several committees within the department to get employees involved in charities. Developed “Fun Committee” to work with contests, rewards, charity work within departments.

• Worked in HR as Recruiter for consulting company.

• Served as one of the primary sources of communication in sales of coordination of training; orchestrated satellite training classes for offices nationwide.

• Designed and implemented monthly calendar of satellite training classes which was distributed divisionwide.

• Functioned as key contact and training administrator for the field, which spanned 42 regional offices.

• Implemented registration process which resulted in confirming, rescheduling, canceling, evaluating and tracking employee information for all classes.

• Coordinated training meetings for 30 training managers across the country.

Donna Watson – resume page 2

Employment History

Nationstar Mortgage 10/08 – 10/2010

HR Training Specialist

SPE 4/08 – 10/08

Part time / Temp position

Countrywide Financial 10/98 – 9/07

Training Manager

Training Specialist

Training Administrator

Training Coordinator

Frito Lay 1996 – 1998

Training Coordinator

Computer Advantage 1992 – 1996

Training Coordinator/Office Manager

Education and Professional Development

High School Diploma

Fearless Facilitator

Situational Leadership

Member ASTD

DISC

FISH

Managing Personal Growth

Covey’s 7 Habits

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