Customer service

Tamice D. Terrell

**** ****** ***, ***************, ** 22901

434-***-****

**********@*****.***

Objective

To obtain a position within an organization that needs a superior performer. These positions will utilize my writing, technical, communication, and organizational abilities, in a professional environment.

Qualifications

Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Strong written and oral communication experience. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent, thrive in deadline driven environments. Excellent team player with strong work ethic.

Technical Applications and Skills

u Software Engineering

u Trouble Shooting

u Applied Knowledge

u Data management

u Analytical Skills

u MS Word, Excel

u Programming

u Data Management

u Power Point, Windows 98/2K/XP

u Written Correspondence

u Computer Savvy

u 40 WPM

u Professional Presentations

u General Office Skills

u Scheduling

u Accounting/Book keeping

u Customer Service

u Marketing & Sales

u Front-Office Operations

Experience

June 2005 -2008

Browns Charlottesville Toyota , Charlottesville, VA

Customer Service Receptionist

Many responsibilities including answering multi line phone system, scheduling appointments, completing service invoices, and processing company and customer orders. Relief cashier, with accounting responsibilities.

August 2001 - June 2005

Food Lion, Charlottesville, VA

Customer Service Representative/Cashier

Various responsibilities including daily and monthly inventory, customer service request and complaints, vendor and company scheduling and requests. Accounting responsibilities including cash handling,, daily report presentations, data entry, refunds/exchanges.

October 1998 - August 2001

Sears Roebuck Co., Charlottesville, VA

Sales Clerk /Customer Service Representative

Maintaining operations of retail department with emphasis on customer service, team work activities with store associates in operations, customer service, and merchandising. Opening and closing store, various cash handling and account payable and receivable duties, order fulfillment, creating and maintaining displays.

Education

2003 Piedmont Virginia Community College, Charlottesville, VA

Associate in Arts Information Systems Technology; specialization in computer applications

references furnished upon request

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