Customer Service Assistant

Julia Inozemtseva, MSHS

*** ******* *****

Plainsboro, NJ 08536 609-***-****

************@*****.***

PROFILE

• Masters of Science in Health Sciences in Clinical Research Administration, Bachelors in Biology

• Knowledge of applicable clinical research regulatory requirements, including GCP and ICH guidelines

• Effective written and verbal communication skills and advanced computer skills

• Experienced in technical writing, project documentation, and upkeep of database

• Strong customer service orientation

EDUCATION

George Washington University, DC

MSHS in Clinical Research Administration

Rutgers University, New Brunswick, NJ

BA in Life/Biological Sciences January 2010 – May 2012

September 2004 – October 2008

EXPERIENCE

Anderson & Collins Clinical Research October, 2011 – July, 2012

Patient Recruitment Coordinator

• Recruit participants for various research trials

• Collect, track, and update study documentation

• Manage patient referrals

• Assist study coordinators and clinical teams as needed, by performing tasks related to study management from start up to study completion

• Establish over the phone communication with diverse audiences

Robert Wood Johnson University Hospital, NJ February 2011 – Current

Phlebotomist/Clerk

• Perform duties such as blood/specimen collection, patient identification, and specimen labeling

• Observe infection control and aseptic technique

• Register patients through PatCom, read physicians orders and order them through Cerner

• Maintain paper flow, answer phones, schedule tests, fax/Xerox patient charts

• Answer to the inquiries from patient, physicians, healthcare workers, and solve any arising problems

Robert Wood Johnson University Hospital, NJ October 2008 – December 2010

Clinical Care Technician

• Supported the medical team in the care for patients by directly interacting with oncology patients and respond to their needs

• Maintained records, enter data, register and coordinate patients

• Proficient with phlebotomy and EKG on adults

• Responsible for taking patients vitals such as blood pressure, pulse, respiration and other

Center for Advanced Biotechnology and Medicine, NJ September 2006 – October 2008

Laboratory Assistant

• Maintained several colonies of transgenic mice for the purpose of studying hereditary neurodegenerative diseases

• Used PCR and gel electrophoreses to analyze mouse tissue to determine genotype for multiple genes

• Performed tissue dissections, trans-cardiac perfusions, and cardiac blood withdrawal

• Extracted mouse brain and liver with the subsequent tissue fixation

• Prepared stock solutions

Fox Chase Cancer Center, PA June 2005 – July 2005

Laboratory Assistant

• Assisted with experiments to improve treatment for cancer research

• Was involved in basic tissue culture propagation working with multiple human cancer cell lines

• Performed cell proliferation, diluted cells for a split, and prepared samples

• Screened these cells in WST-1 proliferation assay, by using a mass spectrometer plate reader

• Preformed PCR, RNA extraction, and gel electrophoresis

• Maintained lab equipment, used sterile technique and autoclaved

• Used a manual cell counter, tissue culture inverted microscope, and a tissue culture hood

• Treated cultures with a range of compounds, took data; presented results in a report

Rutgers University, Dean’s Office, NJ September 2004 – August 2006

Office Assistant

• Interacted with and provided information to faculty, students and deans

• Provided data and research for various projects

• Organized and managed team for large mailing, maintained filing systems and equipment

• Answered phones, sorted mail, assisted in maintaining paper flow

SKILLS

Computer: MS Word, Excel, PowerPoint, Photoshop, Illustrator, Flash, Front Page

Languages: Fluent in Russian, intermediate in Spanish

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