Business Analyst/QA

DAMIEN R. ANCAYAN

**** **** **

San Diego CA ****6

C: 619-***-****

**********@*****.***

LinkedIn - http://www.linkedin.com/in/dancayan81

OBJECTIVE

I am seeking a position with an organization that offers a long term commitment and a challenging work environment that welcomes innovation and success. My Business Analysis experience has enabled me to develop solid cradle to grave projects that provide immediate and measurable results, by utilizing best practices and proven software development methodologies to get the job done.

TECHNICAL SKILLS

User Applications: Infosys Finacle Core, XP Core System, Symitar Episys Core System, Qwik Loan Deluxe, FOCUS, RHUMBA, CICSPROD and other proprietary banking systems

Project Management/Business Analysis Tools: Microsoft Word, Excel, Access, PowerPoint, Outlook, Business Objects, MS Communicator, JABBER, MS Sharepoint, MS Visio, Savvion, GForge, WebEx, MS Live Meeting, Borland’s Caliber RM Tool and MS Project

QA Tools: HP Quality Center, MS Visual Studio

Methodologies: Software Development Lifecycle (SDLC), Enterprise Project Management (EPM), Stage-Gate, Waterfall, and Agile, USE Cases, Wire Frame, Business-Functional-Systems Requirements documentation

EDUCATION

Computer Network Technology, Coleman University -2003

San Diego, CA

Corporate Training Courses Completed:

Building Communication Effectiveness

Business Standards for Ethical Conduct (BSEC)

Business Writing Techniques

Information Security

Persuasion Through Presentation

Requirements Definition and Tools

Time Management

PROFESSIONAL EXPERIENCE

Fidelity Information Systems (FIS) –ACBS-

Phoenix Commercial Lending Systems Project (Consultant),

San Diego, CA 10/2011-Present

Sr. Business Systems Analyst

• Currently working on creating the next generation of the ACBS Commercial Lending System, known as Phoenix

• 1 of 2 Sr. Business System Analyst on an AGILE team, using the AGILE methodology

• Provide updates and statuses in SCRUM meetings

• Create User Story business requirements and QA test scripts for the Off Shore development team in India

UNION BANK OF CALIFORNIA, San Diego, CA 08/2010-09/2011

Sr. Business Systems Analyst (Delivery Lead)- Integrated Banking Platforms (IBP)

• Currently working in the Consumer Lending Core Systems Group, converting the legacy lending systems (Consumer, Mortgage , and Collections) to Lender Processing Service (LPS)

• Completed work on the largest and most complex Core Banking Conversion project in the United States called the Integrated Banking Platform (IBP) based on IBM observations

• Worked with an off-shore vendors (Infosys) and (Igate)

• Working on Business Rules and Functional Specifications on converting the current Demand Draft Accounts (DDA) system to the Infosys Finacle Core Banking system

• Held meetings with all levels of employees at the bank from other Analyst, developers, vendors and senior management.

• Worked with multiple internal departments to document existing systems functions and business rules

• Traveled 25% of the time between San Diego and Los Angeles for meetings and presentations

• Occasional travel to Bangalore and Chennai, India for Infosys meetings

• Managed Change Control for missed requirements and change in requirements

• Worked with stakeholders to get business signoff business rules and functional specifications

• Worked with the QA department to help plan out their testing schedules

• Created As-Is and To-Be Process flows on Visio

• Worked Usability and Product design

• Managed 4 Business Systems Analyst

CAPITAL ONE BANK –(Consultant), Houston, TX 8/2009- 8/2010

Sr. Business Systems Consultant (Delivery Lead)–

Online Business Solutions/Ecommerce (OBS)

• Managed 1 of 3 Bank AGILE Teams using SCRUM

• Provided strong quantitative and analytical skills for Capital One Banks- Online Account Opening Platform (OAO) enhancements

o Product and disclosure regionalization

o Data Archival Strategy

o ATM, Debit Card, and Check Ordering pieces

o eSign

o SmartCents

o OAO Text / Flow Changes

o OAO to Fidelity Touchpoint Account Boarding

o

• Became proficient in the banks business process analysis, data analysis, requirements definition and process integration.

• Translated business requirements into functional outcomes

• Identified, defined, and tested non-functional requirements

• Developed and reviewed test cases/plans for functional and non-functional requirements

• Establishing relationships and performing in an ambiguous and distributed environment

• Demonstrated ability to analyze requirements and business goals to help drive decisions and solutions.

• Provided superb problem solving skills, communication and interpersonal skills.

• Provided excellent communication skills with proven ability to communicate technical issues to non-technical individuals

• Demonstrated excellent work ethic and is a fast learner

• Exhibited excellent co-management skills throughout the life-cycle of projects

• Worked well under conditions of continual change

• Managed 4 Business Systems Analyst

• Mentored and trained less experienced Business Systems Analyst

• Worked with various vendors: Fiserv, Fidelity, and Cash Edge; Off-shore vendor (TCS)

• Worked with various bank groups: Legal & Compliance, Marketing, Operations, Call Center Management, and various other eCommerce groups.

SELLING SOURCE, Las Vegas, NV 10/2008-7/2009

Business Systems Analyst -Project Management Office

• Worked as part of an AGILE team.

• Established and maintained working relationships with Clients, Business Owners, Development Teams and other members in the Project Management Office

• Worked on a customizable Web Based Micro Loan Management System with various clients

• Performed assigned tasks with limited supervision and was able to function as part of diverse teams

• Worked closely with clients to identify business needs, and the costs and benefits of implementing a computer solution

• Gathered and analyzed data in support of business cases, proposed project changes, and systems requirements

• Constructed information technology (IT) definitions based on identified needs of the organization

• Worked with other IT experts to address networking and hardware needs

• Applied proven communications, analytical, and problem-solving skills to help maximize the benefit of IT system investments

• Responsible for generating and compiling reposts based on their findings, complete with probable causes and possible solutions to systems issues

• Devised and documented a general system design based on the client's anticipated requirements

• Looked at finance and budgetary matters

• Analyzed and understood the business problems

• Identified and documented requirements

• Communicated effectively, both written and verbal formats

• Managed client relationships

• Managed Meetings effectively

• Facilitated discussions

• Negotiated and built consensus

• Modeled data and processes utilizing MS Visio

• Familiarity with swim lane diagrams and Use Case models

• Planed and managed activities

• Facilitated and developed business strategy

• Lead in the creation of a Standard Operating Procedure manual (SOP) for the Business Analyst Group

UNION BANK OF CALIFORNIA, Los Angeles, CA 02/2008-10/2008

Business Systems Analyst III-Business Systems Implementation & Support

• Created current and to-be process flows in Visio and Savvion for different projects and various departments

• Gathered business requirements and wrote functional specifications for various projects.

• Facilitated meetings for all cross-functional partners involved in assigned projects.

• Coordinated user acceptance testing for the credit reporting application users

• Created test scripts for various projects, loan booking database and application, credit reporting application, Web AMMO application

• Wrote procedures used within department for various miscellaneous tasks.

• Used Mainframe FOCUS codes to create reports for various departments bank wide

• Assisted maintaining FOCUS report library, and provided customer service to report requestors

• Provided technical expertise in identifying, evaluating, and developing automated functions that are cost effective and meet user requirements

• Planned and executed unit integration and user acceptance testing (UAT)

• Provided consultation and training to user regarding systems functionality

• Performed systems and workflow analysis

• Consulted with users, vendors, and IT specialist for needs assessment and, when required, prepared detailed requirements of user’s needs, business specifications, and recommendations

• Prepared detailed documentation for training, project management, and procedures

• Presented research and recommendations to management and project sponsors

• In conjunction with business management and IT specialist, I identified methods, processes and/or equipment that enhanced productivity

• Conducted studies on new technologies and recommended changes based on the findings

• Conducted and facilitated meetings to resolve business problems

Coordinated carious areas to ensure deadlines are met and to resolve conflicts

Conducted Risk Analysis on project impacts

SYMITAR SYSTEMS- a Jack Henry Company, San Diego, CA 02/2006 – 02/2008

Technical Business Systems Analyst - Professional Services-

Core Banking Platform Conversions

• Interacted with Conversion clients and existing clients on major projects including the Enhanced Loan Application module(Consumer Lending), Membership Application module (Teller and Deposit) and SymForm implementation

• Converted clients running XP Core processing (Fiserv) , TCCUS Core processing (Open Solutions), and Harland Systems Core Processing

• Conducted analysis and documentation of business and functional requirements

• Conducted surveys and compiled information for a successful and on schedule implementation.

• Adjusted Hardware settings on the Computer consoles to ensure proper printing of receipts and checks

• Directed and scheduled on-site project implementation and training

• Prepared and setup Application Processing Software on the clients Symitar database.

• Developed programming specifications for the creation of the required forms and processes

• Conducted on-site training and assistance during the implementation of the Application Processing/SymForm software

• Provided pre- and post-conversion support to clients

• Worked with the RepGen programming staff to insure accurate and workable forms

• Managed schedule to ensure specifications are provided to programming to meet coding deadlines

• Conducted systems training via conference calls, WebEx and Classroom (10+)

• I also made sure all work outside of original specifications, and estimates are re-estimated for additional programming and testing hours

• Managed the conversion timeline to make sure all dates are met

• Completed 8 Core Banking system conversion projects from “Cradle to Grave”

• Managed moderately- complex to complex projects

Miscellaneous

Valid U.S. Passport (Travel up to 50%)

What are people saying about Damien?

Recommendations For Damien

Sr. Business Analyst (Lead)

Union Bank

“Damien came to us in the midst of a very large project, and was able to easily assimilate the project scope. He handled his assigned tasks professionally, and provided valuable documentation to bridge the business requirements with what was needed by IT. He's enjoyable to work with, and I would welcome the opportunity to work with him once again.” May 18, 2011

Phyllis Berger, IT Developer III, Union Bank of California

worked directly with Damien at Union Bank

Sr. Business Systems Analyst (Lead)

CAPITAL ONE BANK -Consulting

“Damien is an excellent business analyst - detail oriented and articulate. He hit the ground running, was totally comptetant with our application suite right away and was both helpful and pleasant to work with. He completely understands the needs of QA for testable signed off requirements and consistently provided us with an excellent level of service.”

Tina Gorgievski, Test Manager, Capital One Bank USA

worked with Damien at CAPITAL ONE BANK -Consulting

“Damien filled a BSA role on a large, highly complex project. Despite joining as a "newby" to both Capital One and the platforms involved, Damien became a key contributor quickly. He approaches his work with diligence and attention to detail. I especially appreciate his even-keel demeanor - it really helps balance the drama other project team members inevitably bring!”

Cheryl Gilliam, Sr. Project Manager, Capital One Financial Corp.

worked with Damien at CAPITAL ONE BANK -Consulting

“Damien quickly and easily filled in a key BSA role on one of our largest projects. His IT knowledge and documentation skills have allowed him to deliver critical system requirements in detail and on time. Damien has a fun attitude and is a pleasure to work with.”

Shannon Marcum, Project Manager - Electronic Banking Services, Fiserv

was a consultant or contractor to Damien at CAPITAL ONE BANK -Consulting

Technical Business Systems Analyst

SYMITAR SYSTEMS

“Damien worked as a part of the system conversion team with Jack Henry when our credit union converted to Symitar in February of 2007.

Damien was on-site and worked directly with me over the conversion weekend to ensure all systems were functional and ready to service our members. Damien exhibited excellent knowledge of their product and was the key component to completing the conversion in a timely manner with very few issues.

I would definitely recommend Damien for a future project.” May 18, 2011

Top qualities: Great Results, Personable, Expert

Dale Watkins (CIO) Heritage South Credit Union,

hired Damien as a IT Consultant in 2007

“I gladly recommend Damien. At Symitar we worked on handful projects. As a project manager, I remember a particularly difficult issue that arose during a conversion that involved multiple departments and an outside vendor. Damien engaged the appropriate parties, worked long hours and stayed with the issue until it was resolved. His positive attitude contributed to ensuring all parties worked together to find the best solution. I admire Damien ability to take on a challenge and ensure it is resolved. I would without any reservations recommend Damien. He would be a tremendous asset in any company.”

Debi Gerber, Project Manager, Symitar

managed Damien indirectly at SYMITAR SYSTEMS

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