Customer Service Manager

Kimberly VanHorn 832-***-**** **** Tankersley Circle

Rosharon, Texas 77583

Objective: To obtain a challenging position with a company that will utilize my skills and have potential growth for advancement.

PROFESSIONAL EXPERIENCE

Quanta Services, Inc. / Fiber Technology

Houston, Texas

August 1999 - Present

401(k) Manager / Sr. Benefits Coordinator / Payroll Administrator

I initially performed the duties of Office Manager at Fiber Technology, a subsidiary company of Quanta Services, Inc., and subsequently assumed a more challenging/responsible position as a Benefits Coordinator at the Corporate office, Quanta Services Inc, in January 2002. Shortly thereafter in June 2004, I was promoted to Sr. Benefits Coordinator / Payroll Administrator. In 2006, I was promoted to 401(k) Manager.

Quanta Services, Inc. Responsibilities

• 401(k) plan administration (50,000 + participants, $350M + assets)

• Manage and oversee the funding of 401(k) participant accounts per pay cycle for Corporate employees along with 55 + subsidiary units – approximately 24-30 times a month (de-centralized payroll for subsidiary units)

• Manage a team of 3-5 individuals

• Various monthly & semi-monthly 401(k) reporting

• Oversee 401(k) plan enrollment, terminations, changes, etc.

• Lead on annual 401(k) plan audit with outside audit firm

• Filing of 5500, 8955-SSA with auditor’s opinion

• Periodic internal audits for SOX requirements – 401(k), Payroll & Employee Stock Purchase Plan

• Managed Employee Stock Purchase Plan (plan terminated 12/05)

• Handled semi-annual stock purchases

• Quarterly reporting relating to the Employee Stock Purchase Plan

• Process semi-monthly multi-state payroll for Corporate employees (de-centralized payroll for subsidiary units)

• Maintaining payroll/personnel files

• Scheduling of on-site meetings & conference calls

• Employee medical, dental, life, LTD, & STD insurance enrollment and maintenance

• Corporate office contact for subsidiary unit HR/Benefit administrators

• Assist units with payment issues between employees and insurance companies

• Handled monthly invoicing for Corporate office as well as 56 + subsidiary units – this included internal billing, working with Accounting to intercompany charge units for their monthly portion, submit payments to various vendors

• Respond to routine benefit inquiries from Corporate employees and subsidiary units on plan provisions, benefit enrollments, family and status changes, benefit deductions, etc.

• Counsel employees about benefit changes

Fiber Technology Responsibilities

• Performance of all administrative and general accounting functions

• Accounts Receivable

• Accounts Payable

• Bank deposits

• AR Aging & Collections

• Payroll

• Human Resources

• Handling of all legal issues

• Invoicing/Billing

• Customer Relations

• Handling of all office administrative duties

• Hiring of personnel

• Supervision of employees

• Employee Relations

• Structuring of various filing systems

• Maintenance of accounts

• Handling of various insurance claims/issues

O’Neal, McGuinness & Company, PLLC

Houston, Texas

November 1998 - August 1999

Assistant Bookkeeper / Administrative Assistant

Performance of various accounting and administrative functions. Responsibilities included: Accounts Payable, Accounts Receivable, Daily bank deposits, Invoice/Statement reconciliation, Monthly invoicing, Time & billing, AR Aging & Collections, Handling of travel arrangements/meetings for Principal, Customer Service.

Gulf Publishing Company

Houston, Texas

June 1988 – November 1998

Accounting / Office Manager

I initially performed the duties of Customer Service/Order Entry Manager and subsequently assumed a more challenging/responsible position as an Assistant Accountant/Administrative Assistant to the CFO.

Performance of various accounting and administrative functions. Responsibilities included: Preparing necessary correspondence for various subject matters using word processing programs, Handling a high volume of incoming/outgoing telephone calls, Replying to inquiries under the direction of the CFO, Dealing directly with the principals or owners of corporations and companies, Accounts Payable, Accounts Receivable, Bank deposits, Customer Service, Maintenance of accounts, Invoice/Statement reconciliation, Establishing credit lines/limits for customers, Invoicing, Returns & Allowances, A/R Aging & Collections, Month-end statements.

Upon resignation, I was managing the Order Fulfillment Facility. This position included several of the above listed responsibilities as well as Management of Customer Service Supervisor/Department, Management of Accounts Receivable, Invoice Verification, Customer Relations, Employee Relations.

SPECIAL SKILLS & QUALIFICATIONS

• Microsoft Word, Excel, & Outlook, Fidelity, Paychex, MAS90

• Self starter

• Strong organizational skills

• Extremely detail oriented

• Excellent problem-solver

• Customer Service oriented

• Multi-task oriented

• Diverse leadership skills

• Self motivated

• Team player

EDUCATION

Houston Community College Accounting Courses

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