Collector

AIYSHA ROBERTS

**** ******** **. ***. * HOLLYWOOD, FL 33021

CELL 561-***-**** **************@*****.***

OBJECTIVE

To obtain an exciting position with a reputable company that will allow me to explore new challenges that will lead to growth in a rewarding career.

SUMMARY OF QUALIFICATIONS

Great rapport with customers, professional phone etiquette, with the ability to multi-task, and work with limited supervision

Trained in Microsoft Office

Typing 52 wpm

EDUCATION

Feb 2007-June 2007 Hands on Training Lauderdale Lakes, FL Business Office Technology

Aug 2007-Present University of Phoenix Miramar, FL

Bachelors of Science in Business Marketing

EMPLOYMENT

April 08-October 2008 Berenfeld Spritzer Shechter & Sheer,LLP Miami, FL

Collections Specialist

 Contact and follow-ups with clients regarding payment on past due accounts

 Resolve outstanding issues and secure payment arrangements on accounts past due

 Process payment arrangements via telephone

 Determine clients payment plans according to payment history and monies owed on account

 Posts customer payments by recording cash, checks, and credit card transactions

 Mail out monthly statements, invoices, and final demand letters in accordance with policy

 Communication with CPA’s and collection manager regarding any issues on accounts

 Provide client with necessary documentation, to support collecting on the account

 Achieve 45-50 outbound calls

 Research payment discrepancies

 Provide snapshot screen to management to assist with collecting on accounts

 Assist collections manager in monthly reviews of statements and A/R reports

 Inform necessary departments and CPA’s on problem accounts and acquire various ways with collecting balance

 Resolve issues regarding balance with both clients and upper management

 Inform billing department on payment adjustments, write offs, and misapplied payments on accounts

 Record collection effort for each account assigned

Jan 08-April 08 Taco Metals/Accounttemps North Miami, FL

Collections Analyst/Accounts Receivable

 Negotiated payment arrangements with vendors to bring accounts current

 Research of misapplied payments or discrepancies to account

 Informed vendors and sales department of short pays made on the account

 Informed management of credits needed on accounts

 Assisted vendors by email or fax with proof of deliveries (pod’s) and copies of invoices

 Releasing of orders on daily basis depending on status of the account

 Applied credit card payments

 Follow-ups with vendors on a daily basis

 Constant contact with sales department regarding issues on accounts

 Corresponded with vendors and sales department through email for future payments on accounts

 Performed inbound and outbound calls for monies owed on past due accounts

 Worked off aging to administer collection calls on delinquent accounts

 Record collection effort and status for each account assigned

June 05-June 06 Abc Distributing, LLC North Miami, FL

Collections/Customer Service Representative

 Order processing

 Collection of past due funds with inbound and outbound calls

 Responsible for meeting weekly quotas

 Analyzed account information to process necessary payments

Aug 03-June 05 Technion Communications Miramar, FL

Customer Service Representative/Sales

 Troubleshooting/Problem solving customer accounts with accuracy

 Meet quota of 10 sales per day

 Data entry

 Upgraded and documented customer accounts on a daily basis

Jan 01-July 03 Allied Interstate Miramar, FL

Collections

 Collection of overdue accounts with inbound and outbound calls

 Assisted customer concerns and questions for numerous problems regarding customer accounts

 Achieved a 180% collection attainment on an 80% quota base

 Analyzed account information to process necessary payments

 Utilized appropriate payment plans and techniques to encourage a good customer relationship

July 99-Jan 01 Blue Lake Pointe Apts. Miami, FL

Leasing Consultant/Administrative Support

 Organized and updated daily logs as rendered

 Final overseer to give approval for apartments to be leased

 Recorded and distributed maintenance requests

 Assumed 48 hour turnaround with maintenance concerns/issues

 Meet with tenants on a monthly basis for collection of rent

 Performed general clerical duties to include, but not limited to: filing, faxing, answering phones

 Billed payments to various vendors, processed applications, and verified previous residence status

 Updated and informed residents of changes in rules set forth by property management

 Ordered appliances and equipment as needed for vacant and occupied residential units

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