Customer Service Administrative Assistant
Resume:
Lamisha Brown
Houston, TX 77066
***********@*****.***
Objective:
To obtain a challenging position to enhance my current skills. To further my career and pursue a higher level of education.
Experience:
May 2008 - Present
American Income-832-***-****
17030 Nanes Dr Ste. 111 Houston, Tx 77090
Human Resource Rep
• Recruiter for scheduling interviews
• Background check and verification processes
• Answering multiple lines
• Taking messages
• Confirming interviews
• Copying
• Sending confirmation emails
October 2009 – June 2010
NCO Group-281-***-****
3200 Fm 1960 Rd. West Humble, Tx 77338
Customer Service Representative
• Communicate via inbound and outbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Communicate feedback and progress to management.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with NCO policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.
Externship- April 2008- May 2008
Planned Parenthood-281-***-****
3995 FM 1960 Rd. West Houston, TX 77068
• Filing charts
• Patient check in
• Patient appointments and callbacks
• Collection and documentation for services rendered
• Insurance verification
• Making labels
• Copy and faxing medical records
• Stocking exam room
• Answering multiple lines
September 2003 - June 2004
ExxonMobil Production Co.-281-***-****
14950 Heathrow Forest Parkway Houston, TX 77032
Administrative Assistant
• Organized performance schedules for executives and associates within the company
• Proficient in all documentation/record maintenance paperwork to ensure accuracy and company confidentiality
• Created reproduction portfolios for companies within the southern region
• Developed and implemented expense reports for various company sites throughout the city
Education:
August 2007 - March 2008
Texas School of Business-281-***-****
711 East Airtex Houston, TX 77073
Medical Assistant Certificate
• Phlebotomy
• Vitals and Measurements
• Medical History and Patient Assessment
• CPR
• First Aid
• Managing Appointments
• Preparing patients for examinations
August 2004 - May 2007
Angelina College-936-***-****
3500 South First Street Lufkin, TX 75901
Other
• EMT
• First Aid
• CPR
• Vitals
• Patient Assessment
August 2000- May 2004
Klein Forest High School-832-***-****
11400 Misty Valley Houston, Tx 77066
High School Diploma
•Required Courses
Certification:
Certified in Microsoft Word, Excel, and Powerpoint. 65 wpm. Certified CPR and First Aid
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