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Customer Service / Call Center

Dallas, Texas, 75216, United States
March 03, 2011

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**** ******** ****** * ******, Texas 75216 l (214) ***-**** l (214) ***-****

Summary of Qualifications: Call Center / Customer Service Professional: Ability to work and connect with people on all levels, whether in a team setting or one-on-one. Ambitious, well organized, enthusiastic, energetic and a self-starter. Will go that extra mile to ensure the work is accurate and complete. Background with payment resolution, account maintenance, inbound/outbound blend of high call volume setting.


Billmatrix / Fiserv Customer Care Associate 03/09 - 06/10

Educated and assisted customers with the use of phone and web link systems used to process payments

Helped resolve pay issues in regards to the use of credit cards, debit cards and (EFT) electronic checks

Assisted with payment resolution between the customer and financial institution

Citigroup Customer Service Representative 09/98- 10/08

Updated account information for each card- holder

Assisted, suggested and provided resolutions regarding card- holders account

Provided necessary information regarding upgrades, sales and service promotions for each card- holder

Company liaison for customers, dealerships and tow providers

Handled high call volume of incoming calls

EDUCATION Franklin D. Roosevelt High School l Graduate l 1968 l Dallas, Texas


Good Street Social Service Center

Administrative/Clerical 08/10

- Present

Register and verify applicants proof of income

Proof of residence

Personal identification

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