Project Coordinator

M. Elisabeth Burke (Lisa)

** *** **** ****

Enfield, CT 06082

Home # 860-***-**** / Cell # 781-***-****

**************@*****.***

Summary: Senior administrative professional with progressive experience in Wireless, High Technology Operations, Fulfillment, Procurement, Sales, Facility Management, Design, Construction & Excavation. Goal oriented, proven Leader & Gatekeeper with excellent communication skills emphasizing team before individual to insure financial benefit to all assigned & involved w/ the Project & Process. Computer proficient: MsWord, MsExcel, Outlook Explorer, Norad (Versions 1 & 2), Siterra, Oracle, Quickbooks, Expedition, Timberline & Access.

PROFESSIONAL

EXPERIENCE: Nexlink Global Services - Windsor, CT 11/11 - 03/12

NSORO / Mastec - Birmingham, AL 07/11 - 11/11

SAI Communications - Marlboro, MA 10/08 – 01/11

Lightower - Boxborough, MA 10/06 – 10/08

Sprint/Nextel (General Dynamics) - Bedford, MA 04/06 – 09/06

Eastland Excavation, Inc. - Natick, MA 08/05 – 02/06

Gregory Lombardi Design, - Cambridge, MA 08/04 – 07/05

David Pallian Builder LLC - Pepperell, MA 02/03 - 08/04

Dow Design & Construction - Wayland, MA 12/01 - 04/02

Exodus, A Cable & Wireless Service - Waltham, MA 05/02 - 10/02

Project Coordinator / Office & Human Resource Project Administrator

AT&T (Cell Towers / Wireless)

New England LTE Project: supported Site Acquisition & the Startup Process for All Sites in Wave 2 & 3 (550+ Sites / Projects). Facilitated the OOM Process & True-Ups.

Gulf Region UMTS Project: supported Site Acquisition RE: All Sites (500+ in Al, MS & the FL Panhandle). Organized, researched & corrected all OOMs & True - Ups RE: 2010 & 2011 Site Acquisition to facilitate the Closeout Process w/ the AL & MS Teams.

New England New Site Build Project (500 + Sites) - all New Site Builds,

Co-Locations & Upgrades; supported the Site Acquisition Team (16); Construction

Management Team (6) & Project Managers (3).

Processed all Purchase Order Requisitions, Work Authorizations, Check

Requests, Proposals & Quotes per the AT&T “Driver Contract" RE: Site

Acquisition, Environmentals, Site Construction Services; Special Projects,

COWs, Drive Tests, RF Modifications, Sub-Contractors, Legal Fees & Services.

Established, Updated & Maintained the NE NSB PO-WA Tracker to insure

prompt processing and payment to all Vendors.

Supported, assisted & submitted OOMs RE: the True-Up Process.

Participated, supported & assisted all Members of the NSB Team for the

AT&T Weekly Site Status Deployment Meetings / Conference Calls.

Provided Day-to-Day support for all Staff at the SAI Marlboro Office.

Lightower

Coordinate / Support Projects ongoing in Construction/Development, Operations, Facilities, Fiber & DAS.

Supported the Boston Back Bay DAS Project; 20 Sites w/ Metro PCS. Responsibilities included day to day support RE: Trackers; Meeting Minutes; POR/PO requests; coordinate, organize and distribute all information/data as requested/required.

Support In-House Teams to facilitate and meet Customer expectations/deadlines.

Established, organized & managed the In-House Central File System RE: (352) Cell Tower Sites. Handled calls RE: inquiries/issues at all Cell Tower Sites.

Sprint / Nextel

Supported Project Manager & (2) On-Site Field Construction Managers RE: upgrade, consolidation of (110) Sprint/Nextel Cell Tower Sites located in MA, ME, NH & RI. Responsibilities included support & coordination w/ A&E Firms,

Site Acquisition Law Firms, Nextel & Sprint RF Engineers RE: the review, tracking, approval, sign-off & submittal of all Lease Exhibits, Zoning Documents, Construction Documents & Building Permits pertaining to the layout and equipment upgrades at all Sites.

Construction Administration

1 Construction Administrative Assistant reported directly to the Excavation Operations Manager; supported (3) Foremen and the Construction Team of 35. Responsibilities included Weekly Site Visits to assist Foremen with all paperwork; Invoicing for all Rental Jobs, Daily Time Sheets, Weekly Payroll Report, verification of all paperwork at all Job Sites including Vendor Purchase Orders, Invoices, Packing Slips, Truck Slips, Fuel/Gas Slips for all Trucks/Equipment and verification of Purchase Orders.

Office Management

2 Re-organize/overhaul office protocol/procedure plan to enable more efficient/effective management of daily operations, supported 12 architects, business manager and owner.

Improved turnaround time & processing of invoices by 10 days; implemented / oversaw all payroll information, timesheets, invoices, requisitions which improved cash flow and internal accounting operations.

Initiated new plan to better organize / maintain schedules for all Sub-Contractor and Client Meetings. These significant actions led to bottom line improvements and long lasting relationships with clients and sub-contractors.

Actively managed the process for all Bids, Estimates & Proposals which improved turnaround times and accuracy of information.

Provided key written and verbal communication support for all projects and clients.

Developed/maintained system for more effective and streamlined support of all office equipment, inventory and office supplies.

Formed key relationships with all third party vendors to secure a high level of support and the best pricing available for the office.

Sales Representative/Customer Service (PT)

Concord Oil Company, Concord, MA 05/03 – 05/10

Maintain/Service/Support all present and acquire new residential accounts in Concord, Lincoln, Sudbury, Wayland and Weston.

HP Indigo, Woburn, MA 10/02 - 01/03

GSI Lumonics, Bedford, MA 04/01 - 10/01

Open Market, Burlington, MA 05/00 - 02/01

Operations / Customer Service / Administration

Responsible oversight and support for Customer Service Call Center.

Served as key facilitator of information flow between customer, company technical support and successfully managed flow of 50 - 100 calls per day.

Played key role troubleshooting client complaints, following up on orders/shipments.

Effectively managed inventory control system, tech support for all machine repairs, new machine installation and upgrades.

Supported sales manager, processed sales orders and shipment verifications.

1 Worked with manager to implement program to prepare, verify and communicate Weekly Backlog Reports regarding all orders.

2 Supported Global Manager Operations, Procurement and Fulfillment Manager.

3 Served as direct contact for all internal and external sales of the corporation.

4 Organized all documentation required by auditors proving delivery/fulfillment of product sold. Maintained records/files of all products delivered via “download”; products purchased/shipped to all customers/partners; evaluation requests and verified all “upgrade requests”.

5 Lawson Order Entry System improved facilitating $100 million of product shipped.

6 Trained order entry manager regarding products, versions, platforms, compatibility.

Supported/fulfilled all requests submitted via e-mail to OPS Admin, OPS DL, OPS Upgrade improving customer service and quality of order. Cross-Functional Team Assignment; developed new “Attachment A” Order Entry Module.

Logged all Shipment Journal information into database; supported Installation Services, Partner Group, Engineering, Maintenance and Support Services.

Active member/contributor to the RCR, Deal Status & Partner Cross Functional Team.

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