Customer Service Manager
Resume:
Harley B. Taylor
San Antonio, Texas 78247
**************@*****.***
Objective: A long-term position in Medical Supply in a well established Hospital, Company, or Warehouse when I can utilize my extensive customer service and administrative expertise to assist customer and advance the organization in the community.
Relevant Experience
Experienced Hospital Supply Coordinator and Technician.
Established Omnicell and Pyxis supply system throughout Methodist Healthcare System.
Proper rotation and distribution of supplies to the medical floors and all other departments to include special units.
Confer with department management to coordinate activities such as stock quantity, and delivery times.
Coordinating daily and weekly inventory by department for rotation of stock and expiration checks. Planned, developed, and implemented warehouse safety and security programs and activities.
Interview, select, and train employees. Implement warehouse safety and security programs and activities.
Review invoices, work orders, consumption reports, reconciliation reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.
Supervise the activities of workers engaged in receiving, storing, and shipping products or materials.
Familiar with OSHA and JCAHO guidelines
Maintained employee work schedule to include holiday and vacation/ leave requests.
Issue and received surgical implant trays & prosthetic use for repair or replacement of knees, hips, shoulders, and elbows.
Issued emergency surgical items for severe breaks and fractures.
Mailed supply orders via FedEx, UPS, and Next Day Air.
Replenishment of Emergency crash carts after usage.
Delivery of Medical Supplies from the Warehouse to Medical Facilities
Relevant Skills
Medical Terminology, Meditech, Microsoft Outlook & Word, Omnicell, Pyxis system,
SMART, Kronos, Forklift, Picker, Pallet Jack, and Loaders, Class B Drivers License
Work Experience
2011 to 2011 Warehouse Receiving and Supply Aerotek/ Quest San Antonio, Texas
2010 to 2011 Surgical Supply Coordinator Zimmer-Wilson- Philips San Antonio, Texas
2008 to 2010 Assistant Manager Whataburger San Antonio, Texas
2007 to 2008 General Manager Churches Chicken San Antonio, Texas
2005 to 2007 Detention Office Bexar County Juvenile San Antonio, Texas
2004 to 2004 Driver USAA San Antonio, Texas
2000 to 2004 Bus Driver Via Metropolitan San Antonio, Texas
1996 to 2000 Hospital Supply Coordinator Allegiance Healthcare San Antonio, Texas
Education
San Antonio College / St Philips College San Antonio, Texas
Education level 2 years college
Medical Specialist training US Army Fort Sam Houston, Texas
Highlands High School – Graduated San Antonio, Texas
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