Customer Service Manager

Rakesh Kumar Sharma

E-Mail: ******.*********@*****.**, ******.*********@*****.***

Contact: +91-801*******

Seeking Middle level assignments in Sales & Marketing with an organisation of

repute

Career Objective

To become a part of a leading organization where I can use best of my creativity and capability with confidence and work with team adhering to deadlines with full commitment and dedication and meet organization’s goal

Academic Qualification

Qualification Course College Year of Passing % marks

Post graduation PGDM(M) Jaipuria Institute of Management ,Noida 2009-11 74% till

5th Trimester

Graduation B.Sc. Sree Gopal Banarjee College, Magra, Bardwan, W.B. 2004-07 58.89%

Intermediate Science W.B.C.H.S.E 2004 43%

Matriculation Secondary W.B.S.E. 2001 55%

Industrial Training

Organization: Future Group Big Bazaar

Job Profile: Management Training (Sales)

Summer Training

Organization :Bharti Retail.Ltd.

Duration : 26th April 2010 to 25th June 2010

Location : Easy day Market, Mahagun Mall, Vasundhara, Ghaziabad. [U.P.],

Title : Effect of sales promotion on consumer buying behavior

Key Learning : Had first hand experience in handling customer ' needs'

Responsibility handle : Appointed as a team leader.

Compared the price of various product available in Easy day Market with the same product category available in Big Bazaar, Vishal mega mart, More, and the targeted local market

On CSD counter (Customer Service Desk counter), handled the problem faced by the customer

Helped the Department Manager to set the visual display of the store

Achievements

Worked as a Coordinator for the inter-college management fest - Udaan 2010

Main coordinator of reception committee in marketing summit 2010

Main coordinator of camouflage event in Udaan 2010

Active Member of marketing club in 2010

Selected for Live field training in Big Bazaar in 2009

Co-coordinator of media committee in Spic Macay in 2009

Co-coordinator of media committee in E-cell. 2009

Co-coordinator of media committee. in Udaan 2009

Language Known

Language Write Read Speak Understand

Hindi Yes Yes Yes Yes

English Yes Yes Yes Yes

Bhojpuri Yes Yes Yes Yes

Bengali No Yes Yes Yes

IT Skills

• Microsoft Word Document

• MS PowerPoint Presentation

• MS Advanced Excel

Personal Dossier

Permanent Address: Bandel Ambagan Rly. Q.No. 30

Post- Bandel Dist- Hooghly

Pin-712123

State West Bengal

Present Address (For Postal Correspondence):

Jaipuria Institute of Management

A -32 A Institutional Area Sector -62

Noida-201010

U.P

Father’s Name Sri Narayan Das

Date of Birth 3rd May 1986

Nationality Indian

Hobbies Travelling, playing and watching cricket

Reference Prof. Nimit Gupta

Program Director of marketing

Jaipuria Institute of Management, Noida

Tel: 098********

Email- ******@********.**.**

Mr. Vivek Bucha

District Training Manager

Bharti Retail Ltd. Ghaziabad

Mob: 098********

Email- **********@*******.***

………………………

Rakesh Kumar Sharma

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