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Customer Service Manager

Location:
Des moines, Iowa, 50317-0000, United States
Salary:
varies with the position offered
Posted:
March 21, 2011

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John J. Seery

**** **** ******

Des Moines, IA **111

Cell: 515-***-**** - Email: qa73fs@r.postjobfree.com

Objective: To obtain a job utilizing my business background, strong work ethic, interpersonal skills, and my desire to be an asset to any company.

Qualifications: Extensive background in business applications, customer service, sales, and management.

Education: 1979-1984 Business Administrations and Accounting Upsala College, East Orange, NJ

1991-1993 Hotel Management (16 Credits) Mesa College, Mesa, CA

Employment:

2004-2011 Prairie Meadows Race Track and Casino - Altoona, IA

Cashier: Handled cash, chip redemption, check cashing, and credit card transactions for patrons. Prepared buys/deposits, prepared jackpots for payment. Experienced with 10-key usage, and used various computer programs.

Main Banker: Extensive contact with patrons in a busy environment. Verified cashiers and other bankers buys. Prepared jackpots for patrons. Experienced with 10 key work, and various computer programs. Prepared balance sheet for end of shift.

Gaming Revenue Auditor: Verified all cash operations paperwork and entered into spreadsheets. Extensive computer work and used various computer programs. Computed and prepared daily net win statements. Extensive 10-key work. Heavy phone traffic and worked closely with other departments to solve problems.

2003-2004 Sheraton Hotel - Urbandale, IA

Hotel Desk Clerk: Heavy phone and direct contact with guest. Made reservations, performed check-ins, check outs, cashiering functions, resolved customer disputes and issues. Bus greeter for travel group and large group coordinator. Conducted night audit, including balancing prior day activities, posting charges and reporting results to corporate office.

2002-2003 Clarion Hotel - Clive, IA

Front Office Manager: Responsibilities included all aspects of customer service satisfaction. Performed duties related to billing, credit cards, group accounts, and issuing refunds. Hired, trained, and scheduled employees. Contacted vendors and ordered supplies. Extensive computer work included generating sales forecasts and reports for corporate office. Maintained hotel website with information and room rates. Coordinated with other departments to meet daily and long term goals, including issuing work orders to maintain appearance of hotel. Performed night audit position, including balancing prior day activities, posting charges and reporting results to corporate office. Ensured all aspects of day-to-day operation were correct.

1995-2002 The News Journal - Wilmington, DE

Route Manager: Verified quality control of route carriers. Learned all the routes and filled in for carriers as necessary. Ordered supplies and billed customer. Worked unsupervised 95% of the time.

1993-1995 6th Avenue Electronics - Springfield, NJ

Sales Representative/Closer: Sales of audio/video products, heavy customer contact, and extensive use of computers.

1991-1993 Lamplighter Motel - San Diego, CA

Hotel Manager: Duties were the same as performed at the Clarion Hotel (see above). Hotel consisted of 20 apartments and 20 hotel rooms. Prepared rental agreements , collected deposits and rents, and supervised a staff of 5.

1990-1991 Best Inn’s of America - Waukegan, IL

Hotel Desk Clerk/Night Auditor: Performed check in/check out, made reservations. Set-up breakfasts. Performed bookkeeping functions, including balancing the prior day activities, posted charges, and reporting results to the corporate office.

References furnished upon request



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