Manager Customer

PRATAP KUMAR

HNo ** Chakkarpur Gurgaon -******

Cell – +91-971*******

Email- ************@*****.***

Career Objective:

To work with an organization offering a responsible, challenging and creative work profile; a conductive work culture and a continuous learning environment where my knowledge and technical expertise can be utilized and honed.

Professional Experience:

Landmark Stores limited (A division of TATA Enterprises) as senior sell executive of Section in tech. & gaming Section since july2011 to april 2012

Landmark is one of the leading retailers of books and music in India. Landmark currently deals in Books,Music,movies and gaming,Stationery,Magazine,Gifts,Home Store,Electronics and Toys.

Landmark commenced its operations in 1987 with its first store in Chennai with a floor space of 5500 sq. ft. Landmark currently has 16 stores, ranging in size from 12,000 sq. ft. to 45,000 sq. ft. Landmark is the largest book and music retail chain in India with turnover in excess of Rs 200 crore’s and is arguably the only long-tail range based book and music retailer in India

Key Responsibilities:

Answering Customer Queries.

Office Management and Maintenances.

Assisting Manager in Report Generation.

Making various report for ISO Meeting weekly.

Delivering Customer Values & satisfaction.

Understanding customer buying behavior.

Managing multicultural communication skill.

Ensuring merchandise is staked properly for customers at all times as per VM instructions. Tracking fast movers as well as slow movers in each category.

Manpower handling, setting Weekly Off Roaster scheduling breaks.

Ensuring Manpower availability on the floor at all times.

Informing the things about new product to all trainees.

Dawars open world(A group of electronic) as Sr. Executive since april 2012 to till date in the multi brand counter

Academic Details:

Pursuing BCA from IGNOUS

10TH from CBSC board in 2009

Higher Secondary from Bihar board in2011

Key Acheivements:

Passed gold test highest mark 84 music

Awarded as a best performer for strong team

Selected for Employee of the Month and awarded for Star.

Interests and hobbies:

Listening to Music.

Interacting with people.

Personal Details:ss

Father’s Name : Mr.Prabhu ram

Date of birth 12th Dec.1990

Marital status : Single

Languages known : English & Hindi

Permanent Address: Village:Himradih,P.O- Pawni

Ditt-Rohtash (Bihar) 821310

Myself:

No dream is ever too small & No dream is ever too big. The future belongs to those who dare to dream & are ready to work for it.

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