Project Manager Engineer
Resume:
AMOL PRADHAN
P.O. Box *** • Safat, Kuwait *****
Mobile: +965-******** • ***********@*******.***
IT PROJECT MANAGER
Results-oriented IT professional and quality engineer with 15 years experience directing and managing technical development and maintenance projects for leading global telecommunication companies. Billing and rating specialist skilled at creating and implementing innovative solutions to support and improve network management and system integrations. Strong background in multiple aspects of IT infrastructure administration and oversight, including quality assurance, troubleshooting, billing and rating support, platform design, operation performance, software upgrades, and maintenance. In-depth automation skills with special expertise in BSCS software development and script creation. Team leader known for motivating staffs to consistently exceed expectations and meet strict deadlines in high-pressure environments. Areas of expertise:
Billing and Rating Support • Project Management • Strong Organizational Skills
IT Infrastructure • Process Improvement • Team Leadership • Technical Troubleshooting
System Integration • Network Monitoring • Platform Development • Strategic Planning
PROFESSIONAL EXPERIENCE
WATANIYA TELECOM (NMTC) NATIONAL MOBILE TELECOMMUNICATIONS
Al Kuwait, Kuwait • 2000-Present
Global company specializing in the provision of mobile telecommunications and Internet services.
Senior Technical Specialist Network Transmission
System Analyst Billing & Rating Support
Direct and manage all aspects of Network Monitoring System operations, including overall planning, IT administration, and ongoing maintenance. Create and oversee detail-oriented project planning to outline communication tasks, scheduling, status updates, and resource allocation. Administer security and access control polices to build and maintain IT infrastructure to delivery data in a secure, timely, and cost-effective manner. Lead inspection of network layouts with equipment redundancies and flexibility for expansion to optimize operation and maintenance. Analyze critical issues and develop immediate and long-term solutions. Examine CPU/ and bandwidth utilization of routers and availability of all VPN, LAN, WAN, and Internet servers. Manage key performance indicators (KPI) and key quality indictors (KQI) and select vendors based on IP performance monitoring systems and testing tools. Perform system checks and preventive maintenance to ensure optimum performance, minimal turnaround time, and address troubleshooting, and system repairs. Manage, train, and motivate technical teams to meet strict guidelines.
Major Contributions:
• Implemented methods to reduce network defects from 35 percent to 1 percent, which resulted in the elimination of telephony rejections.
• Initiated IP layout, setup, and launch of Nokia Convergent Billing Solution project to meet company quality standards.
• Identified projects requirements and provided required support to ensure efficient introduction of new technology and solutions to multiple business units.
• Directed deployment of InfoVista Network Monitoring System and upgrade of Net SMAART Infra-structure monitoring systems from version 4.1 to 5.0.
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AMOL PRADHAN • Page 2 • ***********@*******.***
• Conducted ongoing audits to promote integrity throughout telecom processes and presented escalation issues and status reports.
• Initiated development of key performance indicator (KPI) IX R3.
BPL MOBILE COMMUNICATIONS LIMITED, Mumbai, India • 1996-2000
Leading mobile communication company providing cellular services across India.
Executive Information Technology
Coordinated ongoing billing and rating for BSCS software. Initiated customer and call data processing and maintenance used by BSCS system. Directed billing data back-up and recovery. Led investigation of network and system issues to identify problems and implement system corrections and troubleshooting processes. Managed team of 5 technical professional and initiated training sessions as needed to improve technical skills and performance efficiency. Oversaw multiple DBA activities, including new table creation, access rights, monitor locks, database shutdown and start-up, file system space management and index management.
Major Contributions:
• Executed all billing activities to ensure consistent timely and error-free monthly billing.
• Managed ORACLE DBA to consistently maintain BSCS database.
• Led effective implementation of Y2K Migration Process of old database version to new one based on company objectives and quality standards.
EDUCATION
Bachelor of Engineering in Information Technology
California InterContinental University, Diamond Bar, California
Bachelor of Arts in Politics, Mumbai University, Mumbai, India
Diploma in Computers, IBS Info-Tech Academy, Mumbai, India
TECHNICAL SKILLS
DBMS: DBASE, FoxBASE, FoxPro; RDBMS: MS Access, Sybase, Oracle 7.2, Oracle 7.3.1, Oracle 8.0.4/ 9.1; MySQL
Operating Systems: Dos, Windows 95-Vista, Windows-NT-'03 Servers, HP-UNIX9. X, Digital UNIX, SunSolaris10
Software: BSCS-Business Support and Control System-2.0, BSCS 5.21(Y2K Compliant), BSCS 7.00, VB 6.0, FoxPro-Windows, Centura 1.5.1., Developer 6.I. NMS (InfoVista, InfraCentral)
Languages: C Basic
PROFESSIONAL DEVELOPMENT
E2E Testing for E/// EPC LTE (4G) Trail for Core Network
Cisco Certified Network Associate (CCNA); Cisco Certified Network Professional (CCNP)
Microsoft Certified Professional; MCSA-2003: Microsoft Certified Systems Administrator 2003
MCSA-Messaging: Microsoft Certified Systems Administrator Messaging
MCSE-2003: Microsoft Certified Systems Engineer 2003
CCSA-NGX: Check Point Certified Security Administrator NGX; SCSA: Sun Certified System Administrator; ITILv3: Information Technology Infrastructure Library
Cisco Certified Internetwork Professional (CCIP); NCIA-JUNOS: Juniper Certified Internetwork Associate – JUNOS; JNCIA-EX : Juniper Certified Internetwork Associate – EX ; JNCIS-ER : Juniper Certified Internetwork Specialist – ER ; JNCIA-ER : Juniper Certified Internetwork Associate - ER
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