Customer Service Rep
Resume:
OLAJUWON SAILSMAN
Orlando, FL 32839
**.********@*****.***
OBJECTIVE
To obtain and maintain a challenging position of responsibility as a Customer Service Rep with your professional company.
EDUCATION
Edgewater High School: High School Diploma 2004
RELATED TALENTS & SKILLS
I am an extroverted hard worker. Excellent customer service is something I highly value. Many of my previous jobs have required a high level of interpersonal skills, communication and empathy for the customer both in person and over the telephone.
WORK EXPERIENCE
CenturyLink Altamonte Springs, FL
Internet Help Desk Representative June 2011 – Present
- Identify and isolate issue(s) clients are experiencing when they called the IHD
- Guiding clients over the phone with any troubleshooting they may require at that time
- Aided clients with information on upgrading and setting up 3rd party equipment
Bright House Networks Maitland, FL
Field Technician May 2008 - May 2011
- Daily service for in-home service calls to customers experiencing technical difficulties
- Kept inventory of all DVR’s, HD-DVR’s, Gateways, Modems on a weekly basis
- Identifying & repairing leaks in the Network in accordance with FCC regulations
- Customer service education on how to use HD-DVR, DVR, Cable Cards, & recording
Connextions - SanDisk Orlando, FL
Technical Support June 2006 – January 2008
- Assisted customers with any technical issue they were having with their MP3 Players,
Memory Cards and other devices
- Made sure that Accessories were organized, stocked and were not back ordered
- Created return merchandise authorization for devices under warranty
- Maintain a detailed log of client interactions and resolutions
Florida Hospital Orlando, FL
Patient Transportation June 2004 – October 2006
- Transported NICU and ICU patients to and from Radiology, NM, CT and MRI areas
- Delivered specimens to the Laboratory to be screened and tested
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