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Customer Service Management

United States
August 09, 2012

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La’eeqa Nelson

**** ****** ** ***. *-*** Macungie, P.A 18062 908-***-**** (c)


Management position that utilizes my strong interpersonal and communication skills as well as enables me to use my educational background.

Statement: These positions we selected as internships, summer employment and temporary positions to enhance my educational degree and my experience in communication.


Pier One Plainfield NJ 04/08–05/12

Position: Sales Associate

Responsible for making sure the customer is satisfied with their shopping experience. Additional responsibilities included organizing the store and ringing customers up in a timely matter. This position allowed me to show my strong customer service skills.

College of Saint Elizabeth Morristown NJ 08/08-05/12

Position: Athletic Planner/ Athletic Assistant

Refereeing Sports games/Planning Sports banquets, using organizational and communication skills to get filing, emails, and phone calls done.

21st Century Community Learning Center Summer Program Plainfield, NJ 06/11-08/11

Position: Student Intern

Conducting and providing a fun learning environment for fourth and fifth graders by monitoring daily academic remediation and enrichment, activities, and field trips. Mentoring their character development by using arts, reading, health and wellness.

Human Scale Corporations Piscataway, NJ 12/11-12/11

Position: Accountant Clerk (Seasonal)

Maintained existing files in the accounting department. Filing invoice’s for the company’s inventory.


Leadership Program Participant 09/08-05/12

Participation in this program involved a series of communication and group classes, in addition to meeting twice a month; forming mentor partnerships with professionals; conducting leadership activities and engaging in community service.

Women United in Color 09/08-05/12

Participated in CSE’s Dance Company, which enable me to coordinate a variety of activities, being an officer of this company which enabled other students can get involved. Along with the other officers, I hosted poetry jams, and open mic nights and the fall/spring annual dance shows.

Angels of Praise 12/05- Present

Participation in this group involves scheduling meetings, ordering dance attire, choreography dance routines, and organizing dance celebrations for the community.

Society for Human Resource Management Student Chapter 03/09-05/12

Participation in this organization, enabled me to learn more about business, how it doesn’t just focus on working in an office environment. Informing me on the skills you have to bring out while working anywhere.


Microsoft Word, Outlook, PowerPoint and Excel, Organizational, Customer service, Communication, and Management skills


College of saint elizabeth

Degree Earned: bachelor of science in business

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