Donna Norton
Elkridge, Maryland 21075
*****.*******@*****.***
Objective
To obtain a challenging professional position in which my experience and knowledge will be utilized and expanded upon.
Skills
Experience in medical office administrative duties
Knowledge of payroll, invoicing, inventory control and dispatching
Managerial and employee training experience
Strong dedication to customer satisfaction
Demonstrated ability to conduct informational telephone interviews
Strong working knowledge of electrical repair and installation
Extensive experience working with children with special needs and mental health issues
Experience
Electrical Apprentice 2007 – 2010
Joint Apprenticeship Training Committee, Lanham, MD
Performed electrical repair and installation for several electrical contracting companies
Training Manager 2005 – 2007
UPS, Laurel, MD
Responsible for training and managing employees
Dispatch inbound and outbound shipping vehicles
Load and unload shipping trailers
One-on-One Assistant 2005
Social Service Consultants, Ltd., Ellicott City, MD
Provide personalized assistance to children with disabilities during school
Education
Present, Coursework in Microsoft Word, Excel, and Powerpoint
Maryland Workforce Exchange, Glen Burnie, MD
Present, Coursework towards Associates of Arts degree
Howard Community College, Columbia, MD
Diploma
Glenelg High School, Glenelg, MD