lpc inter
Resume:
Penny L. Suggs, MA, LPC Intern
Arlington TX 76010
Email ***********@*******.***
I have a MA in Professional Counseling BA in Psychology, UTA. Kph is 14,000. I do have supervisor experience, up to 25 people.
Employment History
Metrocare Services
4645 Samuell
Dallas TX 75228
Duties: Caseworker with an ACT Team, dealing with the severely mentally ill, only Schizophrenia, Schizoaffective and Bipolar dx, coordinating care, teaching life skills, charting, treatment planning, working with nurse and prescriber regarding clt needs and current medication, housing, ssn assistance, payees, accessing local community supports, basic counseling as needed, DBT and DBT groups, and basic life skill groups. Assisting with adjustment to community living.
MHN
5525 N Macarthur
Irving TX 75038
Salary 30,000
06/07-03/10
Duties Answer inbound calls regarding claims in mental health industry. Dealing with provider and patients. Identify and address all concerns shown by members and providers. Resolve inquiries in a timely fashion. Meet call and customer expectations.
Texas Health Resources
611 Ryan Plaza
Arlington TX 76011
800-***-**** ext 11138
07/01-06/07
Salary 29,000
Duties: Answer inbound calls concerning classes and Doctors in local hospitals. Accounts receivable, collections, data entry, auditing and research. Created new payment processing including credit cards by
phone, check payments, web payments and check by phone and new accounting and reporting procedures. Handle all questions concerning payments received and posted. Answer phones in call center when not dealing with payments. Meet call and customer expectations.
First USA
303 Republic Rd
Springfield MO 65810
1-888-***-**** for employment info will supply pin if needed
03/98-06/01
Salary 30,000
Duties: take inbound calls from customers concerning credit card issues, financial issues and finding solutions, also addressing possible solutions that were affecting information company wide, assisting other advisors to find solutions to problems for their calls if needed, assisted supervisor as needed
Accomplishments: organized incentive programs for our team, employee of the month, a mentor, received incentive every month, instrumental in helping teammates accomplish meeting required targets for the job. Specialized Trainer.
Manpower
1824 S Lone Pine Ave
Springfield MO 65804
10/97-03/98
Salary Varied
Duties: varied according to client, data entry, clerical, receptionist
Accomplishments: created a professional impression with every client sent to, efficiently exceeded client needs.
Holiday Inn Express
1716 Jefferson St
Jefferson City MO 65109
09/96-10/97
Salary 20,000
Duties: auditor, night manager, troubleshooter, customer service, reservationist
Accomplishments: able to sell out hotels in times when not thought possible, versatile, solved accounting problems concerning all shifts, solved problems for other hotels owned by same company.
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