My Future

JAMES J. HEELEN

** ******** ***** *********, ***** Island 02814 Home 401-***-****)

Cell 401-***-****)

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PROFESSIONAL SUMMARY

Over 20 years experience in computer Operations with IBM, Unix, Vax, NT, NCR, and as/400 computers.

Hardware: IBM system 38, As/400, 4341, 3033,and 3031;DOS/VS; VM/370; DOS/JCL; NCR 725 and 721 systems; Xerox 9700; Xerox 9710; Unix ; NT; ATL systems; LTO systems; TSM system; Environmental Management systems.

Software: JCL,Robot Console; Robot Alert; Robot Scheduling; Netiq; Omniback ; VPO; Techtrol; MS Excel; MS Word; Vision; Navigator; Knowledgebase; Brms

PROFESSIONAL EXPERIENCE

Feuti Tree Service, Killingly,Ct

Equipment operator and ground laborer (Aug 18,2008 - Current)

Accountable for the removal of dangerous trees and limbs

Accountable for chipper and splitter operation

Accountable for removal of branches and woodchips

Brooks Maxi Drug, Warwick, RI (Feb 14,2005 -Aug,16,2008)

1st SHIFT OPERATOR, COMPUTER OPERATIONS

Accountable for daily operations and Slas

Ensure that systems operate correctly, monitoring systems daily

Make sure of connectivity between systems using JCL commands

Make sure communication lines are operational using menu options and JCL commands

Work with programmers on problem production and test jobs

Manage backups ,tapes silos and tape library,send out and receive tapes per retention dates

Accountable for daily,weekly, and monthly production reports and maintenance of Xerox high speed printers

Benny’s, Danielson, Ct. (Jan. 2004- Feb 2005)

Assistant Manager

Accountable for end of day register totals and bank drops

Accountable for nightly store closing and security (alarm setting)

Accountable for daily store opening

STAPLES, Framingham, Ma.

1st SHIFT MANAGER, COMPUTER OPERATIONS (April 2,2002 - Dec 1,2003)

Accountable for daily operations and Slas

Trend critical processes to ensure proactive resolution

Accountable for maintaining Operations and the Tape Library schedules to support coverage

Accountable for 1st shift team training to support their current and future needs

Played a major role in the As/400 system upgrades

Played a major role in As/400 system migrations

Played a major roll in outsourcing our Print operations.

Accountable for saves and restore on IBM, NT, UNIX and Vax platforms

STAPLES, Framingham, Ma

DAY SHIFT LEAD OPERATOR (Aug. 1991 - April 2, 2002)

Ensure that systems operate correctly, monitoring systems daily

Accountable for daily,weekly, and monthly production reports and maintanience of Xerox high speed printers

Make sure of connectivity between systems

Make sure communication lines are operational

Work with programmers on problem production and test jobs

Coordinate turnover of schedules to the second shift team.

STAPLES, Framingham, Ma

SECOND SHIFT COMPUTER OPERATOR (June 1990 - August 1991)

Input nightly schedule of jobs and make sure they ran correctly, responsible for distribution of reports.

Run special requests

Make sure of connectivity between systems

Make sure communication lines are operational

Nixdorf Computer Corporation, North Reading, Ma.

Computer Operator (1985 - 1989)

Responsible for the operation of computer systems, and for troubleshooting and reactivation of systems. I was laid off and rehired as a consultant for two months.

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EDUCATION

Classes I have taken in 2003 are as follows:

Managing Others

Leading change workshop

Navigator overview

Positive Influence workshop

Modern Leadership development

Management Project and Communication class

Merrimack College, North Andover, MA (1978)

Northeast Regional Vocational School, Wakefield, MA (1977 - 1978)

Post-Graduate courses in computer operations.

Salary - Negotiable

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