Customer Service Registered Nurse

***** ** ** ** •MIAMI LAKES, FL *****

PHONE 786-***-**** • E-MAIL ***.*****@*****.***

LUCIA HERNANDEZ

OBJECTIVE

A challenging position within a company exceeding in excellence in both personal and professional growth where my skills and experience can contribute to the future success of the company.

EDUCATION

09/07/10-Present Florida International University

Paralegal

1/27/09-8/27/09 Everest Institute

Medical Insurance Billing and Coding Specialist

2004-2008

Barbara Goleman Senior High School

WORK EXPERIENCE

April 2008 – Present

University Healthcare Centers

Accountant

Handle all the accounts and receivable department.

Reconcile 10 bank accounts on a daily basis using QuickBooks Pro 2011.

Maintain all the accounts in QuickBooks organized and updated.

Record daily deposits and withdrawals.

Create and update a petty cash sheet in Excel to track all expenses.

Record/Track the mileage and fuel usage in all vehicles in the center.

Organize and prepare memos and meetings to be held.

Prepare payroll.

Create surveys, reports, calendars, using Microsoft office programs.

Resolve any billing disputes/open and terminate contracts with vendors.

Respond to all emails promptly.

May 2007 – April 2008

DaVita Inc.

Administrative Assistant

Provide secretarial, clinical and administrative support to Facility Administrator, Staff and Patient.

Handle a high volume multi-line/intercom phone system.

Accounts Payable and Receivable

In Charge of Payroll reports and to be sent in accurate timing.

Admit/Discharge patients to Facility as well as inputting to the system all the patient’s information.

Verify Insurance and laboratory results before accepting patient.

Scheduling appointments and transportation.

Complete and send transportation log attendance sheet.

Prepare weekly rounding reports, kardex, and treatment logs for the nephrologists’ when visiting facility.

Assist in the process of prepare labs, for the patient care technicians as well as the registered nurse.

Create and maintain and organize patient charts.

Process new and return prescriptions to the pharmacy.

Discuss and help patients with any question or information they need.

Complete an accurate monthly inventory for all medical and non medical supplies used in facility not exceeding the budget each month.

Provide excellent customer service

Multi task and accomplish several tasks in a busy environment.

File and scan all documentation.

January 2006 – May 2007

Royal Oak Executive Suites Miami Lakes, FL

Assistant Manager

Provide secretarial and administrative support to President and Vice President

Handle a high volume multi-line phone system

Handle a variety of complex and confidential situations

Resolve conflicts involving the administrative function of the office

Arrange travel/meetings and ensure that they are executed in a timely manner

Maintain and Organize monthly calendar

Collect monthly rent from tenants

Customer Service

Bookkeeper

Maintain and record business transactions

Organize all business documentation

Balance ledgers and prepare reports

Reconcile bank accounts

Accounts Payable and Receivable

Process daily deposit

REFERENCES

Available upon request.

Contact this candidate