Customer Service Management

Anuj Parikh

** ********** **, *******, ** *****

732-***-**** – ************@*******.***

SUMMARY

MBA graduate with three years of experience and training in finance, financial modeling, operations and banking, U.S. Citizen.

ANALYSIS TOOLS

MS Excel (VBA macros, logic functions, lookup functions, concatenation, pivot tables, formatting, conditional formatting, @functions and data and formula auditing)

MS Access ( database design, debugging, macros VBA, SQL Queries)

MS PowerPoint (slide and presentation preparation, linking and importing data from MS Access and MS Excel)

EDUCATION

2010-2012

Brandeis International Business School Waltham, MA

Master of Business Administration, May 2012

Relevant Courses: Financial Modeling, Operations Risk Management, International Financial Management, Applied Corporate Finance, Financial Theory, Financial and Managerial Accounting, and Management Communication

2006-2008

New Jersey Institute of Technology Newark, NJ

Bachelor of Science, Finance and Management Information Systems, Dec 2008

Dean’s List: Fall 2008, Fall 2007, Fall 2006

Relevant Courses: Operations Management, Financial Management, Corporate Finance,International Finance, International Business, Financial Risk Measurement and Management

EXPERIENCE

July 2012

Reebok (Temporary Project) Canton, MA

Financial Analyst – Real Estate Team

• Entered data/reconciled it on MS Excel to produce forecast and budgets for stores around the world

Summer 2011 Adidas Wrentham, MA

Finance and Operations Intern

• Developed business cases for different products to increase relevant merchandise and sales; resulted in a 30% sales increase over the summer

• Determined efficient allocation of resources across different sections of store based on employee skill-sets

• Assisted store manager in operations and inventory management

• Analyzed audit reports and procedures according to Company policy

• Conducted market analysis of products and worked on designing in-store promotions

2008-2010 Capital One Bank Lincoln Park, NJ

Retail Banker

• Increased customer retention over 50% by providing quality customer service

• Improved branch output by 60% according to monthly branch reports making it the most profitable regional branch

• Recommended appropriate solutions for customers in their investments needs, conferring with specialist areas including Investments, Private Client Group, and Small Business as required

• Consistently achieved sales goals by effectively promoting products and service

• Ensured all audit and security policies and procedures were followed in accordance with Bank policy and Federal regulations: AML, SAR

• Supported Branch and Assistant Branch Managers in business development and calling efforts

OTHER

Computer Skills MS Visio and MS Project, SQL, Stata, Bloomberg

Languages

Fluent Hindi and Gujarati (Indian languages), experience with customers in Spanish

Activities

Member, Global Market Investments Club (GMIC)

Diwali Planning Committee, Indian Student Association, 2010 and 2011

Member, NJIT School of Advanced Management, 2006-2008

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