Customer Service Quality Assurance
Resume:
Anthony Paul Maskarina
**********@*****.***
West Des Moines, IA 50266
Work Experience Wells Fargo Home Mortage, Des Moines, Iowa March 2012-Present
Home Preservation Specialist
• Responsible for finding programs to help a customer out of delinquency
• Educate customers on government programs and plans that may apply
• Ensure customers receive the best customer service possible
• Guide customers through application process and ensure everything is completed within a certain time limit
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Nationwide Insurance, Des Moines, Iowa August 2011-March 2012
Sales Agent
• Responsible for the sale of a single line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states
• Provide counseling regarding insurance needs and product availability
• Provide quotes, determines eligibility, and binds coverage after collecting all related underwriting data and information
• Perform outbound calls and follow-up work as required to close the sale
• Specialize in auto or property lines of business
• Ensured credit applications were current, complete, and compliant with company standards
Wells Fargo Home Mortgage. West Des Moines, Iowa August 2010-August 2011
Customer Service Representative
• Reviewed WFHM accounts while making changes and corrections including social security, name, address and other general information changes
• Assisted customer service during high call volumes to help our customers with mortgage account updates and payments
• Assessed customer needs and referred customers to other departments within Wells Fargo if their policy deemed it necessary
Wells Fargo Financial. Des Moines, Iowa August 2009-August 2010
Phone Banker
• Presented/sold products and services to current and potential Wells Fargo customers while obtaining high quality assurance scores and reviews
• Review credit reports and assess loan-to-value ratios while trying to qualify customers for a Wells Fargo product and service
• Investigated customer’s financial problems and develop a way to help better their financial situation(s) and get them into a home, auto or credit card product with Wells Fargo
• Initiate application processes for credit cards, home mortgages and auto loan refinances
• Ensured credit applications were current, complete, and compliant with company standards
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Education: University of Northern Iowa, Cedar Falls, Iowa
Bachelor of Arts: Criminology
North Iowa Area Community College, Mason City, Iowa
Associate of Arts: Criminal Justice Systems
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