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Customer Service Rep.

San Martin, California, United States
March 16, 2011

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**** ****** ******.

Hollister, Ca ***** Phone 831-***-****


Guadalupe Sanchez

Objective Seeking a position where I can bring all my knowledge, dedication and experience to your organization as a customer service representative.

Summary of qualifications § Extensive experience of 9 years in customer service.

§ Exceptional communication skills and good at maintaining good relationships with colleagues and clients.

§ High developed organizational skills.

§ Active listener, quick learner and capable of multi-tasking.

§ Manage time effectively.

§ Ability to work well in a group environment and accept challenges.

§ Self motivated with ability to assume responsibility and work unsupervised.

§ Good knowledge of the computer operation system for example windows outlook, Microsoft word, Excel….

§ Able to communicate clearly both in written and speech,

§ Make every effort to achieve high level of customer satisfaction.

§ Comfortable at achieving high quality standard and efficiently work in stressful situations even when handling unpleasant customers.

Languages Fluently bilingual in Spanish and English, able to speak it , write it and read it.

Professional Experience ALL-RITE MANUFACTURING



§ Responsible for answering phone calls promptly and in a courteous manner.

§ Fulfilling customers order request on products via email, faxes, walkins and phonecalls.

§ Process customers orders, input and record them.

§ Process payments and inquiries.

§ Confirm all orders, ship to address, p.o. #’s, etc… to customer.

§ Check for the availability of the product.

§ Handle some billing and payment.

§ Prepare packaging and bill of ladings for shop to ship.

§ Research and provide customers with tracking numbers.

§ Research freight quotes and set up freight pick ups.

§ Filing

§ Sales calls made by cold calling, ex-dates and existing clients.



AUG 2002-FEB 2009

§ Supervising trainees and monitoring their customer service skills.

§ Provide excellent customer service.

§ Ensuring good quality of food through random check ups in the kitchen.

§ Assisting manager in overall management of the restaurant and stock of materials.

§ Ensuring timely delivery of food and other services.

§ Trained, supervised and coach employees.

§ Training co-workers on different aspects of customer service.

§ Opened up restaurant and closed down restaurant.

§ Count registers before each shift, balanced it out and record daily sales.

Education San Andreas High School / Diploma

Hollister , CA 95023

References Will provide References upon request

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