Project Manager Sap

DEBORAH A. BEDFORD Houston, Texas

Home: 832-***-**** Cell: 510-***-****

**************@*******.***

PROFESSIONAL OBJECTIVE: Project Manager / Program Manager / Analyst

PROFICIENCIES

• PMP, CSM (Agile), and ITIL Foundation V3 Certified

• Excel at implementing, and controlling global mega-projects within deadline and budget

• Skilled coordinator and negotiator of issues in a cross functional environment

• Manage projects with distributed or outsourced teams

• Skilled in scheduling and cost control, contracts

• Able to identify risks and interdependencies; and proactively drive cost effective solutions

• Determine business requirements and implement process improvements

• Proficient at multi-tasking across several time critical assignments

• Demonstrated analytical, marketing, budgeting and reporting skills at executive levels

• Proficient at driving projects through the entire SDLC

• Worked on Projects for Chevron, BP, and TransCanada

PROFESSIONAL EXPERIENCE

2010–2011 CRM Program Manager, Vinson & Elkins, Houston, TX

• Successfully executed a Client Relationship Management application pilot rollout of InterAction to a Public Finance Practice Group in 4 cities within four months. This pilot had been attempted twice unsuccessfully in the past five years.

• Identified a $40,000 savings to the CFO in the second month of employment

• Organized training for approximately 20 people. Presented project overview and roadmap in training sessions and in global video conference

• Managed data coordinators and data stewards, as well as a team in India

2008–2010 Project Manager, TransCanada, Houston, TX (Contractor to Employee)

• Managed a workstation rollout project for the ANR pipeline that was first estimated at $2.4 million. The project was on time and under budget despite 2 weeks lost due to Hurricane Ike. This rollout involved internal staff as well as 14 contractors. Designed a tracking dashboard for real time analytics with a contracting team. VP’s were able to drill down from the regional level to the individual level to check the status of the rollout.

• Managed the integration of the billing and financial applications, web component and supporting infrastructure of several pipelines acquired in merger and acquisitions

• Wrote a business case for a Glycol Emission Monitoring Project, to meet Title V EPA Compliance reporting. As project manager, I coordinated IT application teams, engineering staff, as well as supporting the overall procurement of instrumentation for 12 gas storage sites, conduit, and valves

• Received a Bronze award from the Supply Chain Team for work with a vendor on a high visibility software upgrade project that impacted upstream and downstream business

2006–2008 Project Manager, Click Commerce, Houston, TX

• Project managed Click’s first Disaster Recovery rollout for BP. This model was leveraged to expand DR services to other major clients including American Express.

• Conducted a Data Center Migration involving large clients including Bank of America, Logitech, XO, Lexmark, Serena, and Hitachi. These efforts involved complex integration scenarios with third party services. Coordinated a team of system administrators, network, and development engineers, on the managed services side while interfacing with the business unit executives and customers. Tracked progress in Microsoft Project.

• Worked on the rollout of new customers including Celestica, and AMD

• Conducted weekly corporate-wide managed services scheduling meetings for business unit executives. Created and managed the Corporate Hosting Calendar on which all deployments were listed. Negotiated scheduling conflicts.

• Updated and introduced process documents to business unit executives thereby reducing cycle time.

• Organized test of third party software to enhance performance Akamai and CDNetworks

2006–2006 Project Manager, Quest Software, Houston, TX

• Project managed SAP, Siebel, DB2, Sybase cartridge products for the Foglight and Spotlight line. These products monitored availability, performance, diagnosed bottlenecks and provided notification of problems to Database Administrators and System Administrators

• Organized and conducted weekly project meetings with Product, R&D and QA Management including representatives in London and Melbourne

• Provided organizational framework for product Beta’s that included Bank of America, JP Morgan Chase and Genentech.

• Wrote status reports for the Houston office which the executive team in California used to monitor R&D progress, as well as Product Plans, and MPP plans for each product

2004–2005 Consultant/Contractor, Hewlett-Packard, Cupertino, CA

• Researched and co-wrote the first draft of a comparative analysis of potential portal technologies for HP’s 54 billion dollar per year Global Partner Program. This research included identifying critical attributes from which vendors were rated, and decisions made in regards to what technology was best suited for the Partner Portal to keep it in sync with HP’s growth initiatives and technology advances in the marketplace

• Worked with a global team to refine actionable business requirements and use cases

• Wrote a comparative analysis of Dell and IBM’s Portal Strategy

2003–2004 Program Manager, Intellisync - Pumatech Inc, San Jose, CA

• Met all deadlines, within budget, on four synchronization products with major customers including Sprint, Toshiba, Oracle, Vodafone, and PeopleSoft

• Successfully integrated and orchestrated software development efforts of a newly acquired company, with outsourced engineering and QA resources

• Rescued a retail product that was seriously behind schedule and delivered it on time for the Holiday season

• Managed a major server swap within a hosted environment that required 2 planning months but was implemented in a record 10 minutes of down time

• Monitored and tracked development and status of test plans, user acceptance tests (UATs) and beta customers

2000-2002 Product Manager, Global Products - Siebel Systems, Inc., San Mateo, CA

• Managed translation of Analytics Product Line into 6 languages within 1- months, which earned 19.9 million in Q4 2001, 22 million Q1 2002.

• Coordinated the engineering, QA, translation efforts of approximately 50 people on 4 continents, in 3 translation companies (software verification and validation)

• Escorted $2.5 million in contracts through the Vendor, Procurement and Legal process including the Service Level Agreement (SLA), Professional Service Agreement (PSA), and Statement of Work contracts (SOW)

• Developed with the procurement department incentive and performance contract clauses which streamlined time to market and enhanced quality

• Worked as the global representative on a team which successfully integrated a newly acquired company into the corporate release process 6 weeks prior to code freeze

• Represented Siebel in England, Sweden, Ireland, Germany and France

1996-2000 Product Specialist/Applications Consultant

SAP Labs, Palo Alto, CA

• Worked on a Joint Venture Accounting Oil & Gas Project for Chevron

• Coordinated certification efforts between SAP and its two primary tax software partners (Vertex and Taxware) on which SAP’s 500 US customers generate all tax calculations, wrote documentation and training material

• Certified SAP’s largest US Bank Partner at the time, Nations Bank (Bank of America)

• Represented SAP’s Integration and Certification Center in presentations to partners

EDUCATION

Scheduling and Cost Control Course 2010

• ESI / George Washington University School of Business, Houston, TX

Program Management Certificate 2007

• University of Houston, Houston, TX

Regulatory Affairs Graduate Certificate 2005

• California State East Bay (San Diego State University), Hayward, CA

• Focus – Regulatory Affairs – Bio - Tech (5 MS level courses)

MBA

• Schiller International University, Heidelberg, Germany (Marketing & IT)

MA

• University of Pennsylvania, Philadelphia, PA

BA

• Beloit College, Beloit, WI

• Temple University Honors Program, Philadelphia, PA

HONORS

• Schiller International Business Award for Excellence 1994

• Bronze Award 2009 TransCanada

SKILLS & MEMBERSHIPS

• Speak German fluently, Microsoft Project, Excel, PowerPoint, Word, SAP

• Project Management Institute (PMI) and Scrum Alliance

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