Executive Assistant / Office Manager / Project Manager/Paralegal
Resume:
Kemi Aderemi
Garland, TX *****
****.*************@*****.***
Career Objective:
Seeking Paralegal/Administrative position in a dynamic Corporation, utilizing my experience and education as a Paralegal, Administrator, and Collection Analyst.
Education:
Kaplan College Dallas, General Practice Paralegal Certificate 2010
Southern Methodist University: Unix Certification 2000
Mortgage Loan Services/Bank Operations Customer Service Certificate 1989
Texas Southern University BA Communication, Journalism 1986
Personal Qualities:
Skilled in Customer service, Loan processing, Collections, Project Coordination, Research & Marketing. Excellent communicator, analytical and leadership skills. Excellent planning and organizational skills: ability to prioritize, and handle a multitude of details at once. Execute multiple projects in a cross pollinated environment efficiently, and effectively. Highly adaptable to a dynamic environment. Detailed oriented, strives for perfection. An Enthusiastic, and assertive self-starter; task oriented: precise, with high performance standards; committed to a goal directed work environment; interact effectively with a diverse range of personalities.
Professional Accomplishment:
Heritage Financial Incorporation: Legal Assistant (Intern) October –December 2010
Research Delinquent Mortgage Loans for Fraud. Utilize Secretary of State Websites, SQ7 and Accurint. Perform Legal Analysis, Fraud Analysis Factual Research, Investigative Research, and Legal Research. Prepare Legal documents, Legal Correspondence, and Coordinate document productions for Attorneys.
DHL Global Forwarding: Commercial Account Analyst/Collections (Dec 06 - Jun 09)
Manage Portfolio of 450 Commercial Accounts Effectively and Efficiently on weekly basis. Establish and maintain relationship with AP department of various companies, and other relative personnel. Prioritize and pursue assigned accounts for customer service. Evaluate status of unpaid accounts, determine and implement procedures to reduce delinquencies. Manage assigned accounts and maintain accurate financial note history. Utilize Excel spreadsheet to forward statement and aging reports to AP departments. Coordinates dunning letters and forwards to customers over 90days. Transfer exceedingly delinquent accounts to third party agency for further collections. Create credit memos/billing adjustments for approval. Utilize multiple databases at a time. (Oars, lotus, Sybase, Excel, workflow, Logis air/ocean) Multi task and detail oriented. Meet deadlines, and follow up efficiently.
Verifies, compiles, and types application information for commercial loans. Reviews loan application files to verify data accuracy, and ensure established standards are intact. Recommend loan not meeting standards be denied. Calls or writes credit bureau, and employer to verify accuracy of information. Types and mails approval or denial letters to customers. Review past due receivables as well as providing customer service assistance regarding billing inquiries, balance disputes and cancellation requests. Evaluate the status of unpaid accounts, determine and implement procedures to reduce delinquencies.
Ford Credit Corporation: Account Specialist/Collections (Apr 04 - Dec 05)
Contact customers for payments on outstanding accounts. Review accounts for negotiable payment plans, and adjustments as applicable. Support monthly billing and account collections process, which includes accessing and consolidating transaction data from reporting applications, and sending demand-for-payment letters. Perform research on billing related issues. Workout payment plans with customers in financial difficulties, and or in bankruptcy. Interface with accounting department to process check requests and other reimbursement/request for payment. Coach new employee on collection procedures.
AT&T Broadband: Provisioning/Tech support Supervisor (Jul 99 - Jan 03)
Supervise 14 technical supports representatives. Coached and provided feedback to employees quarterly. Recognize employees’ outstanding achievements within the team. Interviewed and recommend individuals for hiring. Perform line provisioning. Assist in resolving issues that were escalated to my line. Contact customers to resolve billing issues, and disputes. Ensure the integrity of orders received by newly hired employees. Check orders for errors and omissions. Ensures lines are connected on designated days. Responsible for ensuring escalated customer concerns are worked as quickly as possible through the task queue flow. Work with LEC in providing customers with listings in phone book. Research problems with LEC that will cause a DL order to be rejected. Ensure customers are listed into 911 database information and national directory listings. Work with LEC on the day of installment to ensure customer does not lose dial tone. Handled the cancellation and rescheduling of LNP orders with LEC. Interact with customers that need to be rescheduled. Collect on outstanding accounts.
GTE Southwest (Verizon) Customer Service/Sales Supervisor (Mar 97- Jul 99)
Supervise eight customer service representatives. Review performance and perform coaching. Conducts outbound calls and generate leads to increase customers. Provides customer service relative to the sale, and assists customers in gaining value through product and service education. Follow up with customers through the use of “thank you” cards, phone calls, etc to ensure satisfaction. Prepare complete, accurate and timely paperwork to ensure accurate and efficient processing. Consistently maintains knowledge of GTE products, services, promotions and advertising. Knowledge of competitive offers and provides critical market feedback to the manager. Networks and builds rapport using solid presentation and communication skills.
Sovran Bank (Bank of America): Mortgage Loan processor/Teller/Customer Relations Officer
(Apr 1989 – 1993)
Process loan requests, application and processing. Inform supervisor of discrepancies in title, or survey. Submits approved mortgage loan file to mortgage loan closer for settlement. Records data on status of loans, including number of new applications and loans, including number of new applications and loans approved, cancelled, or denied, using computer. Ensure compliance of all policies and procedures affecting day to day operation of the financial institution.
Process deposit and cash transfer for customers. Provide customer service assistance and related duties... Developed relationships with consumers by selling consumer and small business products to new and existing customers using needs based selling. Process wire transfers, travelers checks, cash advances, and other job related duties. Ensures all audit and security policies and procedures are followed in accordance with Bank policy and FDIC regulations. Develop problem solving and resolution skills.
Computer Skills:
Proficient in various software programs: Microsoft Office, Financial Databases, MSOS, Remedy, LEX, IBICS, WISE, UNIX, EXCEL, Logis Air/Ocean. Accurint, SQ7
References Available Upon Request
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