Customer Service Administrative Assistant

Sonya McQueen

Lithonia, GA *****

Professional Summary

More than ten years experience in overall management of day-to-day office operations including payroll, invoicing, billing, customer service, specializing the past five years in the Logistics field. Strengths include attention to detail, completing tasks ahead of schedule and offering suggestions on how to operate more efficiently. Results oriented with excellent communication skills.

Qualifications

• Extensive background in computer skills including

• Microsoft Applications – Windows, XP, NT, Office, Vista, Outlook

• Warehouse system – proprietary Kraftmaid system using IBM Dynamic Connect

• Logistics systems – Citrix Platform/Applications, TMW, MyLogistics and other integrated systems

• Proficient in overall management of office responsibilities

• Built relationships with vendors and customer service reps to improve services

• Quickly become proficient when learning new computer systems and train others well

Professional Experience

Monroe Staffing

December 2009 – April 2010

Temporary Assignments

Client- Pitney Bowes of Atlanta, GA. Worked as a Mail Sorter for U.S. Postal Services during the holiday peak season.

Cardinal Logistics Management

July 2005 – Mar. 2009

Operations Coordinator for Kraftmaid Cabinetry – Atlanta Crossdock, Monarch Windows - Anniston, AL.

• Responsible for completing weekly Kraftmaid and Monarch Windows billing/invoicing resulting in revenue of $50,000-$100,000 per week.

• Handle weekly driver payroll and contractor settlements for up to 20 people

• Create / build loads in Cardinal Transportation system for dispatching drivers

• Manage day-to-day office activities of telephone customer service, preparing outbound driver paperwork and dealing with driver delivery issues

• Work with Kraftmaid Customer Service to provide excellent service to their customers

• Manage “Returns Process” of product flowing back into the cross dock/warehouse

closely with Home Depot and Lowes RTM/RTV clerks and Kraftmaid scheduling.

Administrative Assistant for Kraftmaid Cabinetry – Atlanta Cross dock.

• Managed day-to-day administrative duties such as telephone customer service, preparing outbound driver paperwork and dealing with driver delivery issues

• Responsible for completing weekly Kraftmaid and Monarch Windows billing/invoicing resulting in revenue of $50,000-$100,00 per week

• Handle weekly driver payroll and contractor settlements for up to 20 people

Kelly Services

June 2004 – July 2005

Temporary Assignments

-Cardinal Logistics – Administrative duties that turned into full time position July 2005

-GE Consumer Finance – Administrative duties. Used ORACLE accounting software for processing billing.

Venturi Staffing (currently Staffmark)

April 2004 – May 2004

Temporary Assignment

Bank of America – Administrative duties including mail extraction and sorting IRS Tax forms.

The Retec Group

July 2000 – September 2002

CAD Operator -Worked at this Environmental Engineering consulting firm correcting, editing and updating AutoCAD drawings for Project Managers, Geologists and Engineers using AutoCAD 2000

Holiday Inn Express

September 2000 – January 2001

Front Desk Clerk -Managed Day-to-Day activities associated with running the front desk of a hotel.

Ecology & Environment, INC.

May 1999 – February 2000

CAD Operator -Worked at this Environmental Engineering consulting firm correcting, editing and updating AutoCAD drawings for Project Managers, Geologists and Engineers.

Harding Lawson & Associates

December 1998 – May 1999

Drafter I Correcting, editing and updating AutoCAD drawings for Geologists and Engineers.

Health Care Education

World Outreach Medical Institute– Dekalb County, GA July 2010 – August 2010

Certificate of Achievement for successfully completing 100 hours of Nursing Aide Training:

- CPR and First Aid certified

Education

New Horizon Computer Learning Center– Atlanta, GA October 2003 – November 2003

Training Certificates for the following courses:

- PowerPoint, Word, Excel, Publisher, Illustrator

- PhotoShop, PageMaker, Flash MX, HTML

-

Atlanta Technical College – Atlanta, GA

August 2001 – August 2002

“Marketing Management Diploma Program”

- Marketing and Business Strategies, Buying, Sales and Proposal Writing/Entrepreneurs Classes

- Retail and Business Presentation / Display, Management and Team Building

Tallahassee Community College – Tallahassee, FL Graduated May 1999

AS Degree – Computer Graphics, Multimedia and Design Technology

Tallahassee Community College – Tallahassee, FL Graduated August 1998

AA Degree

Tallahassee Community College – Tallahassee, FL Completed May 1998

(CADD Certificate) - Computer Aide Drafting and Design Technology

Contact this candidate