Henry E Sumpter Jr.

Henry Earl Sumpter Jr.

****-* ***** ***, **********, N.C. 27407

Home Phone Number: 336-***-****

Employment History

Mail/Supply Clerk I

June 2007 – Present

Accordant Health Services, Inc./Human Resources Department

4900 Koger Blvd., Suite 100, Greensboro, N.C. 27407

Duties: Provide excellent customer service, process outgoing/inbound mail, assist at front desk, weigh/affix/stamp mail with PITNEY BOWES postal meter machine, set-up meeting rooms, fax/photocopy documents, check/order supplies, and other duties as assigned.

Customer Services Assistant/Collections

May 2006 – May 2007

City of Greensboro/Melvin Municipal Building/Finance/Collections,

300 W. Washington Street, Greensboro, N.C. 27401

Duties: Provide excellent customer service, accept and process payments (water bills, parking tickets, privilege license, etc.) presented in person and/or by mail using online computer system software (AR Inquiry, CASHIER for WINDOWS & EnQuesta). Responsibilities include maintaining and balancing a cash drawer on a daily basis, opening and sorting mail payments including operation of a PITNEY BOWES automated mail opening machine, rotate between two different payment collections facilities and other duties as assigned.

Courier/Office Assistant

April 2005 – May 2006

City of Greensboro/Greensboro Coliseum Complex/Business Office

1921 West Lee Street, Greensboro, N.C. 27403

Duties: Provide administrative office support, filing, weigh/affix/stamp mail with PITNEY BOWES postal meter machine, answer front desk phones, make daily courier trips as required for various pick-ups/deliveries, assist with arranging maintenance of vehicles, scan documents with IMAGINE NOW software, process accounts receivable with AR Inquiry software, access to credit cards, and perform other tasks as assigned.

Library Clerk/Computer Links Liaison

August 2000 – January 2004

City of Greensboro/Greensboro Public Library/Central/Circulation Desk

219 N. Church Street, Greensboro, North Carolina 27402

Duties: Provide excellent customer service, check in/out circulating materials/ manage patron(s) accounts with DYNIX/HORIZON software, computer assistance, order supplies using WINDOWS based software, process new circulating/non-circulating materials, maintain community board, and other library duties as assigned.

Skills

• Customer Service experience, people oriented, and interpersonal skills

• Software: MS Office, MS WORD, MS EXCEL (intermediate), LABRADOR, OUTLOOK, IMAGINE NOW

• Fax machines, Computers, Photocopiers, Microfilm, Microfiche, Imagining, Scanner, Postal Meter Machine

• Typing Skills: 48 wpm

Education

Guilford Technical Community College

P.O. Box 309, Jamestown, N.C. 27282

Associate of Liberal Arts, August 1994

Ben L Smith High School

2407 S. Holden Road, Greensboro, N.C. 27407

High School Diploma, June 1991

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