Quality Assurance Medical Assistant

Mario C. Amaro

Mobile #: 832-***-****

Email: *****.******@*****.***

To obtain a challenging career that utilizes my abilities developed through previous education and work related experiences with opportunities for professional growth.

PROFESSIONAL EXPERIENCE

Patient Relations Liaison DaVita Inc.

08/2010 - Present

• Educate new and existing end stage renal disease patients on dialysis modality options.

• Work directly with hospital partners and case management staff to support all dialysis patients.

• Evaluate and address any insurance questions and or options for dialysis patients. To include the establishment of insurance benefits if none exist.

• Construction of professional relations with local independent dialysis clinics, physicians, and staff.

• Update, review, and audit patient database system for program compliance.

• Interview potential candidates and participate in selection process.

• Train new on-boarding teammates to familiarize processes and procedures.

• Communicate with patients, physicians, case managers, payers’, social workers and facility teammates regarding patient placement.

• Travel to local hospitals, physician offices or clinics to obtain clinical records required for timely patient placement.

• Update all Patient Registration and associated systems accurately and as required with information received during the review process.

• Complete all ancillary reports and assigned projects within established timeframes

• Submit internal requests (including but not limited to RCU's, SMARTFORMS, PCS Inquiries, SPA Requests, etc.) as necessary to ensure accurate and timely claim submission to the correct payer.

• Work with assigned facilities to determine treatment capacity and to obtain required patient information to accurately document patients' insurance.

• Provide support to Patient Account Representatives and other ROPS teammates as requested

• Ability to work overtime as necessitated by work volume.

• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Operations Manager Crothall Healthcare

05/2010 - 08/2010

• Participate in staff selection process. Interview candidates as needed.

• Schedule days off, holidays, and vacations, ensuring that facility’s needs are met in accordance with hours and position control.

• Assign personnel to established work areas or project duties.

• Plan and coordinate project work to ensure that proper frequencies are maintained.

• Ensure that staff receives proper orientation, initial training, and ongoing education

• Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required.

• Attend and participate in departmental staff meetings on a scheduled basis. Attend ongoing staff development and training courses as offered by company and facility.

• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential.

• Monitor associates'' attendance and take proactive action when patterns of absenteeism are observed.

• Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.

• Participate in department safety and maintain a safe work environment at all times.

Hospital Corpsman U.S. Navy

08/2003 - 03/2010

• Monitored and performed the prevention and treatment of disease and injuries;

• Supply Officer for entire Patient Admin department which incorporated 6 additional departments handling approximately $800,000 budget per quarter

• Maintain medical records on over 600 active duty personnel for all immunizations, physical requirements, and lab results to help maintain commands deployability.

• Supervised shipboard and field environmental sanitation and preventive medicine programs;

• Managed and performed clinical laboratory tests and operating sophisticated laboratory equipment;

• Directed inspections and surveys of food and food service facilities, berthing spaces, child care facilities, recreational facilities, swimming pools, potable water systems, solid waste and waste water disposal sites and systems, vehicles, and transport containers.

• Controlled the bacteriological analysis of food, water, and ice samples. Supervises epidemiological investigations and reporting (Disease Alert Report), interviews and counsels sexually transmitted disease and other communicable disease patients and contacts, administers mass immunization programs and conducts nosocomial infection control programs.

• Directed disease vector (insects, rodents, parasites, and other pests) control programs (surveys, identification, and pesticide application and other control measures).

• Participated in multiple military deployments to include Operation Enduring Freedom-A, Operation Enduring Freedom - HOA, Operation Iraqi Freedom, Coast Guard Special Ops Central America, and NATO-Kosovo.

• Achieved three Navy & Marine Corp achievement medals, Humanitarian Medal, Military outstanding volunteer service Medal, Iraqi Campaign Medal, and Global war on terrorism Medal.

EDUCATION

January 2010 - Dec 2011 University of Texas at Brownsville

Bachelor of Health Care Management

June 2004 - Dec 2008 Florida State College of Jacksonville

Associate of Arts Degree

CERTIFCATIONS

NREMT Basic

BLS Provider /ACLS Provider / Instructor

AMT Certified Medical Assistant

AMT Certified Phlebotomist

SKILLS

All versions of MS Office Suites

Bilingual English/Spanish

Fast learner and self-motivated

Very high-energy and dedicated hard worker

Work well as part of a team or as an individual

Adaptive, flexible and active team member

Excellent work ethics and highly reliable

REFERENCES

Professional and academic references are available upon request

Contact this candidate